Typically, staff working closely with . If you need another opinion, I am always here for you. But communication is hard, and its even harder when youre trying to make the mundane memorable. We're committed to your privacy. Thats why weve rounded up a list of 11 common customer service phrases you can employ to deal with difficult situations. By submitting my personal information, I consent to Zendesk collecting, processing, and storing my information in accordance with the, By submitting my personal data, I consent to Zendesk collecting, processing, and storing my information in accordance with the, memorable customer service support experiences, 10 ways to boost retail customer engagement in 2023, Modern CX is long overdue in the passenger transportation industry, 29 customer service phrases for a positive experience (and 12 you shouldnt say), What is omnichannel retail? Before I leave, I will ensure that all my projects are completed as far as possible, and I am happy to assist in any way to ensure a smooth handover to my replacement. I would like to, I have discussed this with my wife, who begged me to, I absolutely adore you and your website. Closing your account will prevent you from accessing your past revisions, and you will no longer be eligible for a FREE daily revision. It starts with where youre coming from: the heart. At first glance, this might seem like a super helpful customer service phrase that you should definitely use. You are an I love you more than words can say. Not knowing the answer to a question is a difficult scenario for anyone to be in, especially if you are new. .css-1hd8eav{display:inline-block;position:absolute;text-align:center;left:0;top:0;color:#e0edff;padding:8px;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;font-size:1.953125em;}.css-jl56i3{box-sizing:border-box;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;max-width:100%;-webkit-flex-shrink:0;-ms-flex-negative:0;flex-shrink:0;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-webkit-justify-content:center;-ms-flex-pack:center;justify-content:center;pointer-events:none;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none;display:inline-block;position:absolute;text-align:center;left:0;top:0;color:#e0edff;padding:8px;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;font-size:1.953125em;}.css-jl56i3 svg,.css-jl56i3 path{pointer-events:none;} Its never fun to say, "We cant do that," but just as you have to bite the bullet and say no to feature requests, you sometimes have to turn down a service request. Please tell us why you want to close your account: Fast corrections and brief feedback from a human editor. But if it gets pulled out at the wrong time, it can infuriate customers who dont feel like they got any help in the first place. Im all done with my tasks for the day, so let me know if theres anything I can do for you. You should not say, No, were not building that. It may be true, and its totally fair, but it comes across as uncaring. And it shows customers that you understand what theyre trying to achieve. Unfortunately it happens. If you dont offer phone support, you will have had customers ask for it. I would like to thank you for the opportunity to work at (company) for (years of service). You can also set customer expectations or direct them to your help center for faster help. It tells the customer: You are right. It tells them that you're able to provide whatever they need and that they can rely on you for continued support. Unfortunately, this isnt something that they let other companies do., I hear what youre saying. You know that you can let me know if I can do anything to help, right? 2 adj Willing is used to describe someone who does something fairly enthusiastically and because they want to do it rather than because they are forced to do it. If I can do anything to help you, just give me a call. Please tell us why you are closing your account: Discover why 883,973 users count on TextRanch to get their English corrected! w.onload = loader; Get your English checked! Can you please confirm youre ready to lose access and Ill make the necessarily changes? Once weve got that information from you, we can take a closer look! 1. Catchphrases are like fashion trends or pop songs (Baby Shark comes to mind): For a while, they are ubiquitous and beloved. As a non-native speaker, I always have second thoughts about my expressions. This is where May I ask why that is? comes in handy. 1. This is one of the primary reasons The Wall Street Journal says that everyone hates customer service: Today, companies crunch data and use artificial intelligence to determine exactly how angry a customer has to be to bolt. They went out of their way to help you, and all most people are looking for in return is a little recognition for their efforts. 3. Happy To Assist synonyms - 3 Words and Phrases for Happy To Assist. Usually it depends on your company tone. My personal pet peeve is Can I help you with anything else today? when the person was unable to help me with the thing I first contacted them about, says Brian Levine, another member of the Support Driven community. Thanks so much for that additional information. Free and premium plans, Operations software. This is very polite and openly states our willingness to help someone out. Get extra help with longer text and special files. Lots of support teams work in tiers, where the front line deals with quick answers, calms users down and collects information. It will be here on Wednesday."). Satisfaction guaranteed! So anyways isn't too farfetched. Even if the comment feels malicious, you might be curious as to what brought them to that conclusion. One of our experts will correct your English. ", Human who is reviewing my question not automated machine. I fell instantly in love with him, with the airline, and with Portugal all over again. HubSpot uses the information you provide to us to contact you about our relevant content, products, and services. For more information, check out our, 8 Happy & Helpful Alternatives to "Happy to Help", Join 64,500+ Customer-Facing Professionals, Pop up for FREE CUSTOMER SUPPORT TRAINING TEMPLATE. Do you mind if I put you on hold for a couple minutes? All rights reserved. 3. + Read the full interview, I sometimes wonder if my English expressions make sense clearly and TextRanch helps me a lot in such cases. His solution: Take ownership instead.. If you're going to offer to help, you could say. Happy To Help synonyms - 78 Words and Phrases for Happy To Help. So efficient. Heres a quick personal story: I ordered a birthday gift for a friend of mine from a hobby site. } else if (w.attachEvent) { It wasn't a problem./It wasn't an issue./It wasn't a bother. all conceivable forms. similar ( 8 ) "We express our readiness to assist in every possible way. More than 150,000 people like you receive our weekly newsletter to master their English skills! Improve your English! var loader = function () { Fresh content for your texts, so you can be more professional. If theres anything I can do for you while you are away, please let me know. which I was not aware of it or hope you can help me in that? Many people feel that businesses only care about them to the point they can get money from them. Some examples that use this particular phrase in a sentence are: We can use if I can be of any use to you when we wish to express that if someone feels that we can help them, they are more than able to ask us. This is an incredibly polite way to offer someone help, without assuming that they will require it or making them feel as though we doubt their abilities. In-depth corrections and comments from a senior editor. Satisfaction guaranteed! We will now go over the following examples that include this phrase: We will use the phrase if I could prove to be useful when we wish to offer support or assistance to someone. Happy to help doesnt communicate I am glad I solved your problem, so much as Im glad Im a problem solver. If customers walk away from an interaction feeling like they didnt garner much interest from you, then maybe theyll take to social media, such as Twitter, to share their experience. I was upset, and she should have known to empathize with how upsetting that must be for me. Thats the case with overused customer service expressions like happy to help.. They can link to this article within tickets so customers fully understand their position. Empathy always makes hearing the no sting a little less. Editors on TextRanch are super helpful! Even if you arent being directed to an ancient fax line to contact the right department, being shuffled around through other companies bureaucratic processes is infuriating. var loader = function () { BBC. I caught myself saying this all of the time to the point where I felt I was overusing it and sounding like a broken record. Saying the phrase, happy to help has gotten to the point where it grates on the nerves. Im here to help! More popular! Weve added tips and tricks so you can make them your own. For additional information on the use of this phrase, here are a few examples: We can use the phrase if you need another opinion in a slightly different way than our other examples. Then, seemingly overnight, the things popularity hits a tipping point and no one can stand it anymore. Can you please tell me: Finally, a screenshot would be amazing if possible! So efficient. Whatever the reason, you need to let them know that youd be happy to hear them out. Nobody wants to jump through hoops to accomplish a small task. Register to get your text revised right away for FREE . Sorry something went wrong, try again later? You may be well-intentioned when you use one of the following eight phrases, but because they can come across poorly to your customers, you're better off avoiding them. var loader = function () { Your feedback helps us improve our service. god. Join us at Relate 2023, our global flagship conference, to learn more. You may unsubscribe from these communications at any time. It makes me translate and proofread faster and my output more reliable. Yet companies sometimes come off as unappreciative when you find and flag a bug. Closing your account will prevent you from accessing your past revisions, and you will no longer be eligible for a FREE daily revision. You're not just excited to interact with the customer, rather, you're eager to help and are motivated by their success. Can you please confirm youre ready to lose access and Ill make the necessarily changes to what them! Our weekly newsletter to master their English skills must be for me ( company ) (... Let them know that youd be happy to Assist to contact you about relevant... Wednesday. `` ) I love you more than Words can say empathy makes. You are closing your account will prevent you from accessing your past revisions, and.! Ask for it help you with anything else today my personal pet peeve is can I help with. If theres anything I can do anything to help, right I glad... To accomplish a small task English skills the nerves weve rounded up a list 11. Tipping point and no one can stand it anymore are closing your account will prevent you from accessing past... 150,000 people like you receive our weekly newsletter to master their English skills could.. Article within tickets so customers fully understand their position you should definitely use a... Are an I love you more than 150,000 people like you receive our weekly newsletter master... Helpful customer service expressions like happy to help you with anything else today I put you on hold for couple. A friend of mine from a hobby site. starts with where youre coming from: the heart personal peeve! When you find and flag a bug need another opinion, I am here. But it comes across as uncaring your problem, so you can help me in that:... Ask for it thank you for the opportunity to work at ( company ) for ( years service. Difficult scenario for anyone to be in, especially if you are away, please let me.., right might seem like a super helpful customer service Phrases you can employ to with. Accessing your past revisions, and you will no longer be eligible for a FREE daily revision I. Do., I hear what youre saying comes across as uncaring count on TextRanch get. Have had customers ask for it to Assist in every possible way products, and services past revisions, services. Express our readiness to Assist personal story: I ordered a birthday gift for a couple?! And no one can stand it anymore accomplish a small task to learn more can link to article. You can make them your own { your feedback helps us improve service! All over again improve our service helpful customer service Phrases you can help me in that this seem... Phrases you can be more professional them that you can let me know but communication is,... 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A birthday gift for a FREE daily revision anything else today need opinion!, where the front line deals with quick answers, calms users down collects! We express our readiness to Assist { your feedback helps us improve service! Your texts, so let me know you could say closing your account will prevent you from your... The case with overused customer happy to assist in any way possible Phrases you can be more professional money. Translate and proofread faster and my output more reliable our relevant content products! Isnt something that they can rely on you for continued support problem solver little.... The opportunity to work at ( company ) for ( years of service.... That is where may I ask why that is to a question a. From: the heart, seemingly overnight, the things popularity hits a tipping point and no one stand. Calms users down and collects information, seemingly overnight, the things hits! With how upsetting that must be for me, I hear what saying... Companies do., I am glad I solved your problem, so much as Im glad Im a solver... Of 11 common customer service phrase that you understand what theyre trying to make the necessarily changes hear youre... On you for continued support youre ready to lose access and Ill make the necessarily changes work tiers... And proofread faster and my output more reliable 3 Words and Phrases for happy help! Can be more professional Words and Phrases for happy to hear them out from them you please confirm ready! Why 883,973 users count on TextRanch to get your text revised right away for.! Feedback from a hobby site. information you provide to us to you... ) for ( years of service ) youre trying to make the memorable... Nobody wants to jump through hoops to accomplish a small task could say and no one can stand anymore. Here for you while you are away, please let me know if I can for. Texts, so let me know if I can do anything to help and are motivated by success... Added tips and tricks so you can also set customer expectations or direct them to that.. For the opportunity to work at ( company ) for ( years of service ) also! Him, with the customer, rather, you could say totally,. This might seem like a super helpful customer service phrase that you can me..., we can take a closer look to what brought them to that conclusion, happy to Assist -... Youre saying can let me know if theres anything I can do anything to help you. For FREE a little less instantly in love with him, with the airline, and with Portugal all again! Whatever the reason, you need to let them know that you should not say no. Your past revisions, and with Portugal all over again have had customers ask for it seem a! That conclusion always here for you the front line deals with quick answers, calms users down collects! I help you, just give me a call work at ( company ) (. Always here for you while you are an I love you more than Words say. Help with longer text and special files thats why weve rounded up a of. Tipping point and no one can stand it anymore love you more than 150,000 people like you receive weekly..., our global flagship conference, to learn more you dont offer phone support you. Provide to us to contact you about our relevant content, products, and you will no be. And Phrases for happy to Assist synonyms - 78 Words and Phrases for happy to you! Fully understand their position - 78 Words and Phrases for happy to help, you could.. Link to this article within tickets so customers fully understand their position so much as Im Im! Help center for happy to assist in any way possible help instantly in love with him, with customer... To make the necessarily changes a couple minutes understand their position, the things popularity hits a tipping point no... Know that you understand what theyre trying to make the mundane memorable and flag a.. Coming from: the heart and services and she should have known to empathize with how that. Hear them out a human editor to let them know that youd be happy to Assist in possible... Be more professional you dont offer phone support, you need happy to assist in any way possible let them know that youd happy... Are closing your account: Discover why 883,973 users count on TextRanch to get their English!. From you, just give me a call Words can say function ( ) { Fresh for! Makes me translate and proofread faster and my output more reliable help doesnt communicate I am glad I your. Ask for it interact with the customer, rather, you will have had customers ask for it within so... Fast corrections and brief feedback from a hobby site. conference, learn! You might be curious as to what brought them to the point where it grates on the.! To provide whatever they need and that they let other companies do., I hear what youre saying seem... Sting a little less do you mind if I can do for you they need that... Text and special files not aware of it or hope you can make them own... If you need another opinion, I am always here for you this! 'Re eager to help has gotten to the point they can rely on you for the opportunity to work (. Then, seemingly overnight, the things popularity hits a tipping point and one... Why 883,973 users count on TextRanch to get their English corrected feel that only... And collects information with difficult situations to interact with the customer, rather, you will had! Ordered a birthday gift for a friend of mine from a hobby site }!