Business Response We are in the process of getting the homeowners warrantable items processed for their home visit. We decided to have a 3rd party contractor (***'s) look at our foundation/grading. I just want my yard fixed and that terrible smell gone. We are fully committed to fulfilling our warrantable commitments to each and every homeowner in the safest manner possible, and we apologize for any delays that may occur as a result. 2) As well, a Mungo employee acting and speaking on behalf of the company, should be informed before making promises. The area was home to the famed Mungo Lady and Mungo Man, whose 42,000-year-old remains were discovered on the shores of Lake Mungo around 50 years ago and are the oldest human remains ever found in Australia. UNFINISHED AMENITIES I have complained about what I suspected to be water damage on 2 different occasions. We are growing! We would like to leave this Complaint open until the on-site visit has taken place and our warrantable concerns have been addressed. Since then every person they have sent has never seen the issue before and every person I've hired on my own has never seen this before. So they would have to get in touch with Mungo homes in order to see about fixing this issue. Princeton manor lot 302 - 2 story single family dwelling 4 bedroom 3 bathroom 1 garage front porch prefab 2451 sq/ft heated 428 sq/ft garage. 11/8 toilet supply line broke, flooded m-bath & downstairs ofc. I responded multiple times that this response was unacceptable. He ONLY replaced the stone he never checked the other ones. We desire to be treated with respect and not pushed off to the side because we are a young couple. This home is only 21 months old and has happened to.other Mungo homeowners. Gaps 3/8 to , bowing,curling. Additionally, the landscaping around the corrected driveway will be brought back to its original state. It is now 4/19 and neither Mr. L nor anyone else at Mungo has attempted to contact us to resolve this issue despite repeated requests on our part. The plumber visited my home on 3 separate occasions from September December in which camera analysis was done twice and they informed me that it was problem with the drainage line that was installed when the home was built. We have requested numerous times that Mungo have the ducts cleaned by a professional service, but they have refused. I wrote him the entire situation and requested his assistance in getting this situation resolved. I was referred to the Quality Builders Warranty exclusion clause that states, Loss or damage resulting from toxic or carcinogenic or suspected carcinogenic fumes or substances, such as, but not limited to, acids in the soil, radon, gas, radon daughters, or mold. This clause does not even relate to HVAC. They have said closing date would depend on cabinet delayed arrival on June 19 because they can't floor until then. We look forward to addressing the homeowners' warrantable concerns at that time. Hold your hats, it's a dumpster fire. Recommend consulting the builder and/or a licensed contractor for further evaluation of the grading to determine if there is a drainage concern, especially at the rear porch, and for any repairs needed to prevent water entry at the porch." Based on the information above and the recent onsite meeting with additional Mungo Homes management team members and trade partner, the current width measurements of your driveway correlates with the proposed plot plan approved by Wake County. I sent Reuben T (the Mungo Builder) pictures of this damage and a text message advising him what happened. Their website also list the same information that was told to me over the phone. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Come to find out, almost every neighbor in our mungo neighborhood suffered some kind of AC issue. This was NEVER addressed when I was buying the home which to me seems deceptive as I've had multiple landscapers confirm that Mungo would've been able to identify this prior to even trying to sell the house. This was completely careless and disrespectful and after much debate, we were compensated correctly, although our grass was never repaired and a representative from mungo came multiple times to look at our house and cars without our knowledge. I understand mistakes happen but going back and fixing them over a month later is pushing back our closing date. The duct to the roof was straightened but it caused another problem. Family atmosphere, flexible work schedule, great health benefits & wellness program, overall fantastic company to work for. Check out schools near 5806 Ogeechee Rd #315. . Share your photos and videos with others to prove the truth of your words. 5ba. We do want to make sure this issue is fully reviewed, and we have full intent to communicate with the homeowner about any concerns that may arise. 108 Indigo Pointe Drive, Unit LOT 250 Greenville, SC 29607 $598,480 Price 5 Beds 4 Baths 1 1/2 Bath Sq. I did so on 9/10. Mungo Homes of Alabama, Inc. The Mungo family started building new homes in Columbia, South Carolina in 1954. In this moment I then understood this isn't really OUR house, this is Mungo's house that we MIGHT buy based on our $3,000. Learn more about the builder: View builder profile. Mungo Homes is committed to providing the best homeowner experience possible and we stand behind the work we perform. 19 were here. Pay was received in a timely manner. My first contact with project manager was in April for pre drywall meeting. Mungo responded within several weeks but was unable to communicate what the root cause of the problem was nor what the corrective action was. The issues combined with the horrible customer service has proved to be an exhausting process. Business Response We apologize for the lack of communication the homeowner has experienced. The History of Mungo . We were told that now the whole thing has to be replaced. In the meantime, a representative will reach out to the homeowner directly to discuss their concerns further. The company's top 20 most trusted home builders are: 1. We appreciate the homeowners continued patience as we investigate this matter further. Regardless of the final outcome of my complaint, please let the record show that I DO NOT AGREE with their response for the following reasons. I just closed on a home on aug 6 2021 with mungo homes. LOCKEMY, A.J. A portion of each home sold is invested in each local community. I received a response that all non-emergency repairs were on hold due to Covid on 5/18. I feel like I've been deceived and Mungo was aware, especially since one of their warranty managers directed me to file a complaint to have my issue resolved. However, the foundation/grading issues were not addressed at that time. $770,000. Mungo Homes has a Diversity and Inclusion rating of 3.4 out of 5 stars, based on 15 anonymous community ratings. They want to take no responsibility for the sewage that my family has had to smell and was told we couldn't use our backyard. Specialties: Mungo's Italian Eatery has proudly served the best Italian fare around since 1983. The warranty manager and landscape development manager met with me on Wednesday, June 10 and recommended solutions (including re-grading the back yard), but again said that Mungo would not be responsible for conducting the repairs. Please rate us wherever you listen and recommend this podcast to everyone! Mungo just does what everyone else does to stay competitively priced or else they would quickly go out of business. Meaning even Wake County expects the driveway's size and shape to be what was provided. As a matter of policy, BBB does not endorse any product, service or business. We put in another service request to repair the caulk and it has yet to be fixed. Trades were sent out to investigate and make the necessary repairs. If you are interested in learning more about the history of Mungo Homes, we invite you to click on the following link to view a short video clip. There was a possible water line on the slab at the rear that was even with the concrete of the screen porch. They called themselves doing some patch work covering with dirt on 07/13 to bury the sewage problem. Was contacted on a Wednesday by a Mungo employee and was told what properties they had available and at what price. He came out and took photos. All cracks observed were within the tolerance limit of the warranty agreement, and cosmetic cracks are not covered under warranty. . They have offered to do another patch, but there is an obvious weak spot in the shower flooring and it has been weeks trying to get a repair done. 05/26 - No response from 5/20 email, sent a follow up email. I complained about not receiving notice of the jackhammering. Once you see these pictures below you will see that if it is getting on everything as such then we are definitely living and breathing in something and it is getting on us as well. In December we discovered that the crack in the flooring was caused by a crack in the concrete slab foundation of the home. Thus, that week, I submitted to warranty that the bricks on the top/front of my home all needed to be checked to ensure they are secure. The warranty manager contacted me on Tuesday, June 9 to inform me that Mungo will not make repairs and that this item is not covered under their warranty because we do not have any standing water after 48 hours. This will surely increase the credibility of your complaint. Pros. Residential - new single family dwelling. In August, the homeowner expressed concern of the leak reoccurring. The eng floor is to have 8 coats of Al2O3 finish. Cabinets were installed June 20, and flooring was just completed July 2. So i cannot agree with the response bc it sugars things like they have been doing everything when I have had to initiate the move on having a test done before they even tried to do anything. Mungo Homeowner Manual Quality Builders Warranty Maintenance Tips Warranty Coverage Quality Builders Warranty Homesite Grading and Drainage Service Request Form Customer Care Line (803) 749-5888 Ext 354 AFTER HOURS EMERGENCY HOTLINE Charleston (843) 746-7700, ext 705 Columbia (803) 749-5888, ext 198 Greenville/Spartanburg (803) 749-5888, ext 199 This position is responsible for coordinating and monitoring all of the construction activities in an assigned location (s) to insure consistent methods are being followed to . Call: (843) 491-0354. I have followed up with our team and would like to apologize for any confusion in our communication efforts to resolve the unfortunate incident with the loose brick over your garage. Pay was received in a timely manner. This has been the worst experience ever and I wouldn't recommend anyone to a shady company that does not correct problems that I told them about 2 months in! It is the assessment of the warranty managers that the home does not meet those standards. I was informed that he was furloughed and that *** was gonna resume the job! 3002 Benton Dr #9114, Pooler, GA 31322 is a 1,325 sqft, 2 bed, 2 bath home. We have been here right at 6 months which will be on 7/24 and today is the 7/21. Disingenuous company that is focused on squeezing every dime of profit they can out of their homes rather than treating customers with respect. Along with my sewage problem I have had numerous things go wrong with the structure of my home due to lack of attention to detail during the building process. If they are cleaned one day, the next day dust is back. The warranty coverage clearly states that lot grading is a covered item. We are now in the middle of February and have had no contact from any parties. We have had issues with the grading of our lot, which is causing water to flow towards the back of the house. 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