The portal system is integrated to a world-leading SMS gateway that enables managers.. Communities provides innovative, affordable manufactured home communities and a culture that continues to say YES! Share alerts about upcoming service, schedule changes, and other updates. Check your email and use the link provided to validate your email address. **Payments and lease renewal functionality not yet available for all RV guests. Apartment owners can view a live customer account. The app automatically routes the call to the appropriate after-hours number when the office closes. Google Analytics uses Cookies. "- Machelle York. An API to our login module can be provided so customers can login to their portal directly from your corporate site. Add/Delete Recurring Payments - Easily schedule new auto-payments ensuring your rent will never be late. Pay by Voice - Allows you to quickly pay rent by searching 'Pay My Rent' from Spotlight Search and linking directly to the make payment screen in the app. Come see why residents love ResidentPortal. Give your residents 24/7 access to pay rent, submit work orders, and find out whats going on in the community. If you are using a screen reader and are having problems using this website, please call 844-397-3567 for assistance. This is really great and easy to use. Click the resident portal button and select "Sign Up" to register. Daily, transaction-based visibility into your portfolio and your competitive market. I can request maintenance, pay my rent and communicate with the office. "- westerberg123, "Life is a lot easier with everything in one place. Documents can be shared based on the above permissions. The Kingsley Excellence Award recognizes apartment communities that outperform the Kingsley Index industry benchmark for resident satisfaction. Every community handles resident communication independently, but a good place to start is the MAA site and the Resident Login portal. He is always warm, friendly and professional in dealing with tenants both in person and over the phone. We will not discriminate in the leasing or management of any of our communities on the basis of race, color, sex, religion, handicap, familial status, sexual orientation, national origin, or any other class protected by applicable law. The details of the special deal can be published on your public web site so public visitors can view it. After Hours Emergency 1-866-511-0536 or 416-340-0536. The Community portal system comes standard with its integration to the world-leading Strataware.. post your unit for sublet, in order to. Work Orders, Residents, Non-Compliances. You can even add emergency contact information to!!! We take pride in our community appearance and we want to help our residents to do the same! Applicants - click on 'Applicant Login' to access the Applicant Portal. All residents can sign up for an account online. Enter your email address below and we'll send you a reset email link. Since they send me out the letter a week in advance, I wish there was a way to see that in the app as well. Version 5.4.1 - . Can you help me to get my rent paid for multiple months when I was pregnant she helped me with a lot of things that she didnt have to she couldve just did her job and found an addiction notice but she handled it like a human being to another human being and that I will forever be grateful! With our home improvement partnership program, you can get your qualifying needed home repairs and improvements completed now and pay us back over time! Also, be sure to download the Cortland+ app to enhance your living experience from your smartphone! Simple, convenient and beneficial for the whole community. Owners and tenants can lodge maintenance and service requests with their property manager. Log In 1 Click the resident portal button and select "Sign Up" to register. Various UI enhancements. Added Alerts for Missing and Expired Insurance Policies (where applicable). Fixes for known issues. ResidentPortal App Features: Make a One Time Payment - Easily submit a one time payment with the same trusted payment platform you have always used. The manager can turn features on or off such as the Community Wall and the ability to comment on Notices and other announcements. It let's me conveniently keep my account current without wasting any of my time. We do not allow the following aggressive breeds/mixes at our communities, including, but not limited to: Rottweiler, Chow, Presa Canario, Doberman, Akita, Pit Bulls (Also known as American Staffordshire Terrier, Staffordshire Bull Terrier, or Bull Terrier). Love it so far. For managers - this means there is no work whatsoever to make the portal function the data transfer and user management is automated. Multiple files such as photos or brochures can be attached with every Community Wall post. Sign In Register . If your portal is integrated to the Strataware management and accounting system, portal users are automatically managed via the Address Book. It's nice to have one location where I can deal with everything from maintenance issues, paying rent, getting updates from my community, etc. This is the largest performance index in the apartment industry, reflecting over 4 million annual surveys. Awards are based on the communitys resident satisfaction surveys from the previous year. Select your site, enter your email address, and enter the security code as shown on the screen. Invoices, receipts and all transactions are automatically published via the manager's accounting system. Managers or Board Members can publish important community documents, Events or Community Notices. "I love the RP app. The app automatically routes your call to the appropriate after-hours number when the office closes. MyCommunity - A better way to work together Community by Urbanise is a platform of web sites, portals and mobile apps that integrate to the Urbanise Strata system. If you have feedback, suggestions or bugs about the app itself, please email rpapp@entrata.com, we would love to hear from you!ResidentPortal App Features: Make a One Time Payment - Easily submit a one time payment with the same trusted payment platform you have always used. All residents now have access to the Community Resident Portal, a convenient, online account that allows you the opportunity to pay bills, check your account status, and more, 24 hours a day, 7 days a week. The ResidentPortal app provides a convenient way to pay rent, submit maintenance orders with photos, and communicate with your apartment community all from your mobile phone. Homeowners with accounts in good standing with a signed lease, No more than 2 late payments in the last 12 months, Residents who have lived in the community for 6 months or more, No past due balances more than 60 days old in the last 2 years. Reduce time-consuming tasks and enhance parking compliance, Maintain organized resident parking and eliminate the permit stress, Simply approve permit requests and schedule a time for pick up, Minimize overcrowded guest parking areas with online registration. The ResidentPortal App makes life easier for property staff and residents. Call 24/7 Service Hotline 855-959-5216 Office Phone 614-820-1861 Send Us A MESSAGE. I would like to settle my final account balance. Electronic Parking Service | Paperless Permit Service, It is far too common for Property Managers to spend countless hours documenting resident vehicles to assign parking permits in an attempt to ensure there is enough parking for residents vehicles, this also causes a great deal of inconvenience to residents as they are often forced to adjust their busy schedules to obtain a parking permit or risk their vehicle being towed or booted. Your submission was successful. Viewing permissions can be placed around all documents on the portal. Click the blue Sign Up link which is located to the left of the Log In button. Pay Rent Online! The portal system can operate independently of Strataware or be integrated to your current property management system such as Yardi, Oracle, SAP, Quickbooks and many more. I receive a written letter of how much those extra fees are per month, but I cant see total amount due until the amount is actually due. 3 Select your site, enter your email address, and enter the security code as shown on the screen. Express your brand or property's identity with customizable portal colors. Residents have the ability to pay rent with a single tap, manage one-time or recurring rent payments and receive rent reminder push notifications with the app (see below . Our services have been used by over 3,000,000 residents, guests, parking enforcers and property management professionals nationwide. "- ResidentPortal user5, "Easy to use and available 24/7. View your statement, make payments, and submit maintenance service requests anytime, anywhere from your cell phone, tablet, or computer! Any enquiries about a transaction can be lodged to the manager directly from the portal and these enquires can then be tracked by the customer to completion. I just hate checking my mail or wasting paper when an electronic notification within the app seems like it would be easy. It couldn't be better! Each role has different permissions in the portal. Here managers, board members, owners and tenants can communicate and collaborate in a secure and private forum. Your email address will be your username. Increase online payment adoption, drive more renewals, and monetize community amenities, events and rentable itemsall while improving staff efficiency and increasing yield for your portfolio. Email. Please note: The ResidentPortal App is only for residents of properties using Entrata's ResidentPortal and ResidentPay products. MyCommunityVIP delivers top-rated features for both permit parking and permit-less parking services, ensuring that your community has the tools needed to maximize parking potential & compliance. Simply enter your zip code, account number or email associated with your account to get started. Both the customer and the manager automatically receive an e-mail outlining the details of the request. * Showing mostly current and some proposed system integrations. Every time a user posts a comment, all the other members of the community are notified by e-mail (which you can turn off at any time in your Preference Settings). Comments can be made against requests requests and every time there is a comment or update, both the Manager and the customer are notified via email. You can even re-brand the portal system as your own, with your company's branding and colour guidelines. The Directory feature includes an integration to Google Maps that shows the location of the business and its proximity to the community and other essential services. Copyright 2023 Entrata, Inc. All rights reserved. Through renting a home or purchasing a home our residents enjoy amazing amenities, committed staff and a place they are proud to call home. ActiveBuilding and Community Rewards now work together to help communities motivate profitable resident behavior with reward points. Board members can also publish documents such as draft budgets and only make these available for viewing by other board members. Landlords - click on 'Landlord Login' to access the Landlord Portal. Welcome the new social hub for your community. Safety starts with understanding how developers collect and share your data. Password. Get the latest community updates. Case sensitive. Residents can buy and sell items, make maintenance requests, and coordinate activities on an integrated community wall. Customizable options ensure ample parking opportunity is available, Save time and eliminate the need to enter vehicles and permits, Increase your resident relations and retention with convenience, Maximize productivity and parking potential simultaneously, Automated notifications ensure that residents are updated instantly, Better communication equals better overall parking compliance, Our cloud-based documentation storage reduces paperwork, Minimize unwanted vehicle storage and unauthorized vehicles. Call 888-245-3281 8am - 7pm EDT, or send us a message *Conditions apply. Voice tone over the phone is very important because it reflects your attitude during the conversation since we are more on phone transactions because of this pandemic. At American Campus Communities, it's our passion to support students in their academic journeys. Either you have it or you dont. Much of the ResidentPortal app is configurable by the property in which you live. Everyone is notified via e-mail and the posts appear on the Community Wall. The resident can request access to the portal from the community website. Jacqui is always great in rendering an impeccable service. Resident Portal Sign In Forgot Password Register Remember Me. Residents can review electronic documents right in ResidentPortal. Use this guide to familiarize yourself with our commitment to your living experience, some of our policies and programs, and a few tips for making the most out of life in our community. I appreciate that because sometimes my paychecks dont always land on the first. Resident Portal; Your search results. Happy 2021!!! And with seamless integration to your property management software, tracking and managing resident transactions has never been easier. Residents have the ability to pay rent with a single tap, manage one-time or recurring rent payments and receive rent reminder push notifications Resources, Empower residents to monitor and earn points right from ActiveBuilding, Gamification that encourages camaraderie and competition, Resident-generated content that increases prospect appeal, Self-service rewards management that streamlines virtual Reward Card distribution and redemption, Review platform thats #1 for reviews per property, with the highest online reputation score (4.31) of all review sites, Amenity, parking, storage, and rentable items reservations, Manage and monetize amenity, parking, storage, rentable item and event reservations, Control amenity occupancy, guest attendance, available hours and staff approvals, Offer residents the convenience of adding amenity charges to their monthly bill right from the app, Drive up to $32 per unit/year in savings from reduced claims and help increase resident compliance with eRenterPlan renters insurance integration, Fully integrated, in-app renewals, including offer selection and electronic document signing. 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