Prior to connecting the MPW, all devices connected to my router My Passport Wireless app is now in the Limited Updates phase. As for the Plex Media Server that you're prompted to download and install, the WD setup software never actually downloaded and prompted us through the installation and sign-up process. If we consider the drive as a tool for photographers, that's where it gets to be a tougher sell. Plex organizes your entire media collection through a simple interface and enhances it with descriptions, plot summaries, film posters and more. My gas service is currently off, and I'd like to get it turned back on at the same address. (Of course, when you turn on Drive Lock, Id really recommend not losing your Wi-Fi and admin passwords! If you still want to enable the WD My Passport Wireless Pro file system access through WiFi on Windows 10, you'll have to enable the SMB 1.0/CIFS File Sharing Support through 'Turn Windows features on or off' option. The included quick start guide will indeed get you started on a wireless connection, but then you have a bit of detective work ahead to suss out what to do next, beyond downloading the WD My Cloud app, which is now updated to support the Wireless Pro. You really need to look in the manual for diagrams of the wifi section of dashboard config. Download the My Passport Wireless mobile app from Google Play or the Apple App store. Designed to work seamlessly with mobile devices, and an SD card reader built-in, you get an all-in-one drive to streamline your workflow. At DPI Inc., we seek to exceed your expectations as we bring you the latest in technology and features. {{serviceProduct.inventory.prices.sale.amountFormatted}}, / Browse to where you saved the MyPassportWirelessGen2_x.bin file and select it. It's worth noting that the average drive read time stands at 8.5ms. Given the software stumbles and the lack of finer control over transfersnot to mention its lack of in-the-field-friendly features like a ruggedized exterior that's rated to withstand drops or inclement weatherwe can't recommend this drive for that market without reservations. Create a folder on the SD card named update. Clicking on the connect button on it, then automatically transferred me to the dashboard (browser = 192.168.60.1) and then to a wizard that provided the various steps to connect it to my main network/internet. The Wireless Pro boosts the wireless to 802.11ac, with the wireless connection at 5GHz via 802.11ac and 2.4GHz via 802.11n. Before returning the MPWP to WD, know about these things: When connected to the MPW on network, the MPW should be close to your router (in same room) so signal connection is strong between them. When you turn your MPW back on while off network, do the 2-button reset (per the user manual) for System Only and start setup as it was first out of box. Otherwise, I would say your unit is DOA. Wi-Fi password protection helps to keep your photography, videos, music and other important files safe from unauthorized wireless access. Connect computer to the My Passport Wireless Pro Wi-Fi network. We're here to help. WD 3TB My Passport Wireless Pro USB 3.0 External Hard Drive So you can store your photos, videos, and other files, but the real question is, how do you access those files? For example (and ironically, for a product aimed at photographers), the app struggled to display the JPEG images we had loaded onto the Wireless Pro. from the MPW. If I have the same issues with the new one, Ill be re-reading your emails, I figured it was caused by conditions other than the MPW was defective. On your computer, open the File Explorer (PC) window Finder (Mac). When we first tested the drive at launch, the Music tab did a similarly ho-hum job displaying music stored on the My Cloud app. No matter you are returning it. PCMark 8's Storage Test saw the Wireless Pro come in a solid second, again to the LaCie Fuel. for best reception of MPW signal. No question that this direct-attached setup process can (and should) be clearer. PCMag supports Group Black and its mission to increase greater diversity in media voices and media ownerships. Be connected via Wi-Fi to your My Passport Wireless Pro 2.) Create a folder on the SD card named update. Firs time at cable managment, There are 2 Corsair elite fan controlers in there. My Passport Wireless Pro is formatted with exFAT files system so that it is read and writable by both Windows and macOS. The only means I have found to reconnect it fully, is to reset the drive (holding 2 buttons for 10 seconds), which then performs as it did for the initial connection. Using a web browser, open the My Passport Wireless Pro dashboard. And the search bar still didn't work. I suggested several months ago this function in the My cloud app and someone from WD said that it could be a good option for the new app version. Follow the steps below to reduce the amount of CPU, memory and disk activity on the My Passport Wireless Pro and SSD. Visit our corporate site (opens in new tab). Ok just received my MPWP from amazon today, the drive shows fully charged, all 4 lights are blue when pressing the WPS button once. Actual battery life depends on file size, type, format, bitrate, devices connected, Wi-Fi connectivity, settings, and other factors. Carry less equipment when every ounce counts and offload, edit and stream HD media in the field with My Passport Wireless Pro. - Insert the SD Card. Explore the options below. {{relatedProducts[item.code].minPricedSKU.billingPlanName}}, By entering your email address, you agree to receive communication from Western Digital that includes news, offers and updates and acknowledge Western Digital's, {{promotionInfoPerProduct[item.code].cpJson.ctaLabel}}, Flexible payment options through Western Digital Credit, 1. How to troubleshoot noisy handsets, This new Netflix anthology series is filling the Black Mirror void for me. Powering up got more consistent, though we did have to press the button a little harder than we'd expected. *END, Western Digital Product Lifecycle Support Policy, Answer ID 2745 How to Find Detailed Information About Media Files, Answer ID 3865 How to partition and format a WD drive on Windows and macOS, My Passport Wireless Pro & SSD: Streaming 4K Video, My Passport Wireless Pro & SSD: Windows Cannot Detect, My Passport Wireless Pro & SSD: 2.4GHz or 5 GHz Bands Not Connecting to Wi-Fi Router, My Passport Wireless: Cannot Detect 5 GHz WiFi, My Passport Wireless: Moto G3 and G4 Android 6.0.1 Cannot Connect to WiFi, My Passport Wireless device must be plugged into a power outlet using the supplied power adapter, WiFi Networks option and LAN Sharing should be turned off, Plex and DLNA Media Server should be turned off, The Media Player must be connected to the 5 GHz channel of the My Passport Wireless device, The Media Player must be within 3 meters (9.8ft) of the My Passport Wireless device. Turn off the 2.4 MHz band. This didn't have any impact on performance and is likely to be an issue that can be ignored. It Compatible with Windows 10, Windows 8.1 or Windows 7, Mac OS X El Capitan, Yosemite, Mavericks or Mountain Lion operating systems. Once attached, you can wirelessly access content on a USB device using your computer, or a mobile device through the My Cloud app. According to my router I currently have 38 devices properly connected to my network. And then you're into the My Passport Wireless Pro dashboardmuch as we've seen before on other WD My Cloud-enabled drives. You may unsubscribe from the newsletters at any time. The drive came with a 12.24W (5.1V/2.4A) power supply unit and interchangeable plugs for UK, EU and US markets. The app integrates into your Windows system tray or is accessible via Windows' Start Menu. (See our Performance section for more on how the Wireless Pro did in our battery tests.). I use my MPW as a media file server for iPads and iPhones when we travel. in need. As for accessing the drive via a PC? In some cases, we'll need to physically turn off the gas at your home. WD explained that the Realtek 1195 chip inside the drive had support for only so many ports for fast USB (and two were used for the card reader and the USB 3.0 direct-attached connection). The drive offers 802.11ac connectivity which in theory means that you will be able to transfer files far faster. The new-for-2016 Wireless Pro ($229.99 for WD's 2TB version, and $249.99 for the 3TB model we tested) retains the basic idea, but it shakes things up a bit with a drastically different design, new . To return a product (Warranty Replacement Creation) please log into our Support Portal. With a battery that provides up to 10 hours of continuous use1, you stay in the field longer. I was looking for, namely that the router SSID should be connected Privacy Statement Each time you turn the MPWP back on pn home it will reconnect to the home wifi and you always connect your devices to home wifi and never the MPW when at home. not change connections while sitting idle and should stay are idle or just used for everyday processing. The My Passport Wireless Pro is not to be confused with the entirely different (and non-wireless), two-year-old My Passport Pro ($702.19 at Amazon)(Opens in a new window) , which is a RAID model with two drives inside the shell. Even when it appears to be However, the battery level may be lower when you take it out of the box as it may have been in transit or on the shelf for a significant length of time. is not made to automatically reconnect, then at least it should Setting up your My Passport Wireless is Easy Stream or download supported media to My Passport Wireless Navigating folders on your Mac or PC with My Passport Wireless WD / My Passport Wireless My Passport Wireless Pro from WD Popular Support Articles for this Product My Passport Wireless, Pro, SSD & Mobile App: Limited Support Ostensibly, the drive can stream to eight devices simultaneously at 720p, but in our experience, it struggled with just a few. When used solely to drive the hard disk, it can deliver up to 10 hours of longevity in a specific use case (HD streaming to one device over a single 2.4GHz band). return it to try again. That was likely an issue with Windows rather than the device. only about 10 feet away. Almost as frustrating: While you can set an SD card to automatically transfer, you can't get any confirmation of a successful transfer on the drive alone. You'd be forgiven for forgetting that it could do that, considering that that process was left off the Quick Installation Guide entirely and buried on page 16 of the full manual. But neither that folder, nor the dozen artist folders we transferred, were recognized in that tab, nor were any of the songs residing outside of those folders. Support for this product is ending 12/31/2024 and will no longer be available per, Setting up your My Passport Wireless is Easy, Stream or download supported media to My Passport Wireless, Navigating folders on your Mac or PC with My Passport Wireless, 01/08/2018 (1.04.17), 04/17/2017 (1.03.04), 12/30/2016(1.02.24), 07/25/2016(1.01.11), 6/21/2016 (1.01.08), My Passport Wireless, Pro, SSD & Mobile App: Limited Support, How to Get the IP Address of a WD Network Attached Storage (NAS) Device, How to Map a WD Network Drive on Windows 10 and Windows 11, Instructions to Format a Drive for Use with Windows or macOS. All Rights Reserved. Images viewed through the app still lacked the clarity and detail of images viewed directly on a PC or via an alternate app. Offer Price {{inventory.prices.sale.amountFormatted}}, {{customPromotionInfo.ctaLabel}} OK, I am heading out of town in morning, and have this last chance to help you for the next few days. Still, it was better than the first-gen WD drive, which lasted 4 hours and 39 minutes. The My Passport lasted 6 hours and 19 minutes playing our standard test file, a rip of The Lord of the Rings trilogy, streamed wirelessly to an Nvidia Shield Android tablet. Hopefully new drive will work ! The latest Apple TV 4K test lets you watch four sports streams at once, Why is my iPhone beeping? Turn on the My Passport Wireless Pro by pressing the Power button for 3 seconds. Everything about the shell of the Wireless Pro is designed to stand out, except its color. The new-for-2016 Wireless Pro ($229.99 for WD's 2TB version, and $249.99 for the 3TB model we tested) retains the basic idea, but it shakes things up a bit with a drastically different design, new features, and improved hardware insidenotably, a higher-capacity hard drive and a larger battery. We did manage to connect to the drive using the free My Cloud application on an Android phone. Thx. However, WD also revealed something that wasn't obvious elsewhere: During the copy process, the Wireless Pro is doing an analysis on the card to first copy only what's new since the card was last inserted, and to perform a bit-by-bit comparison to verify the data being copied to the drive. Good battery life for a wireless hard drive. I am assuming from your post you have your MPW signal connected to the router signal now and you can access the MPW via the router SSID. closer to the router, however with it working ok on my desktop, In that mode, the lights on top will indicate how far the copy/move process has got to go. My router My Passport Wireless Pro Wi-Fi network to exceed your expectations as we bring you the Apple. Power button for 3 seconds that 's where it gets to be an issue with Windows rather than device! Here to help did in our battery tests. ) film posters more... Or just used for everyday processing other WD My Cloud-enabled drives will be able transfer! 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