Verify that the wiring to the pressure switch(es) is correct. You can only see the flame through the sight glass window located on the inner door. Verify power supply (120 VAC). The thermopile is disconnected-Make sure the thermopile wire connectors at the gas Combination Gas Control (Thermostat) are connected properly. He has practical skills in fixing smoker & heating appliance issues. Its quite similar to the three flashes code weve discussed before and happens due to a lot of small reasons. Each reference mark above or below these points indicates an approximate change of 10oF. With removing the panel cover, find the reset button behind the insulation. This monitors the temperature of the heat exchanger and will shut the unit down if it exceeds a safe temperature. Unplug and re-plug causes blower to start, pilot to glow and ignite burner, but it goes out after a second or two . If thats the case with your heater and you have a malfunctioning FVS, youll also see this status light code. zlhtiu 4 mo. The Richmond Hybrid has a 10-year tank leak warranty and a 10-year parts warranty. The Rheem Tankless Water Heater Error Code 12 is a common error code that shows up on both Rheem and Richmond tankless water heaters. Gas valve LEDs will light separately or together to indicate the status or an error. Apart from that, it can also be caused by the following reasons: Dirty Burner. Make sure that the heating elements are connected to their wiring. Clean the pilot tube with a thin metal wire or compressed air and make it free from any blockage. If the burner access door is removed, the burner access door gasket must be replaced. Manage Settings The Combination Gas Control (Thermostat) has a built-in safety shut-off device that is designed to shut off the gas supply to the burner if the pilot is extinguished for any reason. The below steps will help you reset the tankless water heater. If that wasnt causing the issue, check the air intake. There is a fault with your thermal wall if this error code is showing up. Richmond is one of the reputable brands, with several quality appliances on offer. Start by checking that you have gas to the unit by ensuring that all valves are in the open position. If none of these fix your water heater, then it is your pilot thats causing the trouble. Youll need to replace it. Thats why you may get cold water from your hot water faucet when it happens. My unit was throwing Error 12 under higher load (sink and laundry combined). 2100 Milwaukee Avenue Burlington 53105 262-767-0857 Menards 369 East Route 173 Antioch 60002 847-395-0147 Menards 4850 Route 14 Crystal Lake 60014 812-466-5355 Menards 1400 S Us Highway 12 Fox Lake 60020 812-466-5355 Find More Stores Nearby The wiring was double checked to be sure the wires for each circuit where correct. There are 6 LEDs; with the last three indicated as A, B, and C. This indicates there is an open earth ground circuit to the ignition system. Here are the steps you can take to remove this error code: When the pressure switch or limit switch is stuck on open this error code will show. richmond water heater installed 7/20/09 worked great till . If set too low, adjust the water temperature setting to the desired setting. Clogged Venting. But in case the wiring is accurate, you need to replace the thermal well itself. You can quickly figure out whats wrong with your heater and fix the issues if you learn the meaning of these codes. You can look at the number of times the status light is flashing as well as its color and figure out whats wrong with your heater. Continue with Recommended Cookies. Generally, a tankless water heater will cost about 2 to 2-1/2 times as much as a standard water heater to purchase and install. Youll have to replace the neutralizer in such cases. Press and release each of the buttons once. If youve followed this guide so far and checked the other components, chances are that you have a faulty PCB. The gas pressure to your water heater should range between 1.2- 3.5Kpa Error Code 11 Error Code 11 indicates an "ignition failure." Unfortunately, many things can cause an ignition failure. Measure the readings given by the multimeter. Test and correct. A circuit-style safety switch is also found near or on the thermostat on some electric water heaters. Remove the upper element protective cover at the top and the insulation. Drain the water heater and piping if they might be subjected to freezing temperatures. When the faucet is opened, the water flows through the Richmond Tankless Water Heater, which heats it to the temperature youve digitally set. The error code 11 on Rheem Tankless Water Heater means ignition failure. Note: You can read our ultimate guide on Richmond tankless water heater code 13. When you see a red light blinking once in your Richmond electric water heater, it indicates issues with the lower thermistor. Thatll solve this issue. ultimate guide on Richmond tankless water heater code 13, Richmond Tankless Water Heater Code 13 [Reasons + Solutions], State Select Water Heater Pilot Light Issues [7 Easy Fixes], State Select Water Heater Thermostat Replacement [All Types], State Select Gas Water Heater Troubleshooting [Reasons + Solutions], State Select Water Heater Thermocouple Replacement [Solved], Richmond Tankless Water Heater Code 29 [Reasons + Solutions]. Thanks in advance, James --- Jadnashua Insufficient gas supply, unstable pilot, carbon buildup on electrode or wire/pilot tube damage are the probable reason behind this error code appearing on your screen. TCOs can get tripped when the tank is not completely filled with water. If that doesnt work, you have a faulty lower thermistor, and replacing it is the only solution in that case. It indicates that the pressure switch is stuck closed. If the TCO still gets tripped, youll have to replace the thermostat. The idea is that youll use the service ports at the cold water inlet and hot water outlet lines to connect the hoses. To fix this problem, you first need to purge the air from the gas line and then try again to see it will light. Press and release the COOLER button until the desired setting is reached to decrease the temperature. Thatll make it go away and youd be able to enjoy warm water from your heater. Then select Once for Hot Water, and select Twice for Heating. Go to the next step if you do not smell gas. If you are unable to light the main burner to your Richmond power vent water heater, it may be due to the following issues: There are several possible causes for this problem: Check this too: Kinetico Water Filter Troubleshooting. Otherwise, you may face a lot of issues with it. Faulty Thermistor. It indicates a problem with the flame rod resulting in improper or poor combustion. Chlorinate the water supply as a way to minimize the smell of hydrogen sulfide or rotten eggs which happens as a result of the cathodic protection process with water containing a high sulfate. It can be fixed by making sure that the sensor is plugged in or by replacing it. In fact, itll blink thrice and pause when there are connectivity issues. There are many potential issues that can cause the red light to blink twice. Defective PCB. If the wiring has gone bad, you need to fix it. Knowing how to properly use your heater is not only essential from the economic point of view but for safety as well. It makes sure that the heat exchanger doesnt get too hot as that can damage the entire heater. I was surprised how fast it heated up initially and the recovery time is great. Richmond Water Heater Gas Valve Problems [Why + How To Fix], Richmond Gas Water Heater Troubleshooting [A Complete Guide], State Select Water Heater Pilot Light Issues [7 Easy Fixes], Richmond Tankless Water Heater Code 29 [Reasons + Solutions], Richmond Tankless Water Heater Code 13 [Reasons + Solutions], Richmond Tankless Water Heater Code 11 [Why+ How To Fix], Richmond Tankless Water Heater Code 12 [Why+ How To Fix]. The most common reason behind it is having a poor gas supply thats not sufficient to light the heater. You need to replace it. Set the thermostat dial to the lowest setting by turning the thermostat dial clockwise until it stops. The water heater and its gas connections must be leak tested at normal operating pressures before placing it in operation. Had a 99 error code. We call it Peak Hour Demand. Some of them are: Dirty Heat Exchanger. Heaterfixlab.com is a participant in Google Adsense and Ezoic Ad Network. Unscrew the heating element and pull it out. Pay close attention to the status light to figure out whats wrong. It means issues with the chamber sensor. We receive monetary benefits in return for showing ADs on this website at no cost to you. Power Supply Issues. The combination gas control was set at its lowest setting before the water heater was shipped from the factory to comply with safety regulations. Clear the air intake free from any debris. The air intake system of your heater needs to be clean and free of any debris for the heater to function properly. The most common reason behind it is not fully opening the gas shut-off valve. Rheem Manufacturing Company You can raise the desired temperature if you want to turn the burner back on again. If the gas supply line is damaged, replace it. Youll find the neutralizer in that area. What is Rheem Tankless Water Heater Code 11. Heres a quick look at solving six-three issues: Seeing your Richmond water heater status light blinking 6 times followed by 4 times and then a pause of 3 seconds indicates that the heater has gone into a soft lockout. Youve done the self-fixes you can do. This saves space and the cost of venting. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. If the circuit has flipped off, flip it on. Make sure that all joints are secure that combustion air-inlet and vent system supports are all in place. This indicates there is a problem with the internal circuit. The anode rod should be removed from the water heaters tank periodically, for inspection. Your water heater keeps showing error code P1 when there's a clogged water line, dirty water filter, or clogged water softener. COPYRIGHT 2023. Whenever he finds the perfect solutions to any issues of heating appliances after doing in-depth research, he loves to share them with his readers. There are several potential reasons behind it. The Wi-Fi will have to be reconnected if you switched to a new router or even changed the password. Visually inspect the hot surface ignitor and main burner periodically. This problem usually happens due to the pressure switch tube being blocked or the pressure switch going bad. If your attempts to light the pilot burner have been unsuccessful, there could be air in the gas line. Inspect the combustion air-inlet and vent systems. When your heater has a low flame signal, your heater will continue to run but keep flashing the error message and blinking lights. When you see this blinking code, you should know that the FVS is beyond resetting at this point. Periodically, lift and release the lever handle on the temperature pressure relief valve, located near the top of the water heater, to make sure the valve operates freely. Replace the combination gas control (thermostat). Like other fault codes on the . However, many other potential issues can cause this issue in the water heater. We also have a standing pilot Direct Vent that will vent up to 4 feet from the outside wall. Follow these steps to replace a heating element in an electric heater if it has gone bad: Switch off the circuit breakers that supply power to the heater. More often than not, this issue is caused by carbon deposits on the electrode. You need to examine your gas supply. The RTG-64DV, RTG-84DV, and RTG95DV may be installed in all locations, including bedrooms and bathrooms. Heres how to do it: You can easily reset the FVS this way. The pilot burner tube might be pinched or clogged, thus preventing the pilot burner from lighting. Turn off the heater by flipping the breaker in your circuit breaker box or switching off the power outlet. I purchased an XR 90 29 gallon power vent water heater and installed it about three months ago. 0 light flashes, no color- Control Off/Pilot Out, 5 red flashes- Temperature sensor failure, 7 red flashes- Gas control or valve failure, Check thermopile connector to the Combination Gas Control to make sure that it is properly connected, Check thermopile wires for damage and replace if needed, Pilot recently extinguished and Thermopile is cooling down, Temperature knob recently turned to OFF position, Light the pilot following the proper lighting instructions, Temperature knob recently in pilot position and pilot is lit, Set temperature knob on Combination Gas Control to desired setting. Copyright 2023 Grid Sub | Fuzion BlogbyAscendoor | Powered by WordPress. Drain the water all the way if youre planning to replace the lower heating element. Water leakage and water touching the wick or rope sensor. As condensate is acidic in nature, its important for it to be removed. Low- Represents an approximate water temperature of 91, Hot- Represents an approximate water temperature of 125, A- Represents an approximate water temperature of 130, B- Represents an approximate water temperature of 140, C- Represents an approximate water temperature of 150, Very Hot- Represents an approximate water temperature of 155. Next, check the electrode and clean it if it has dirty and has a significant build-up of carbon deposits. Check the sides of your heater to learn the required voltage to run it. I know that is perfectly normal behavior if you're demanding too much hot water. Low gas supply pressure, carbon accumulation on electrodes, wire/pilot tube corrosion, or combustion air port obstruction are all examples of pilot tube restrictions that cause error code 13 to appear on your heaters display. Error codes that you got for your Richmond tankless heater are similar on the above mentioned units-manufacturers. If that doesnt work out, I bet you have a bad pressure switch and youll have to replace it. The Combination Gas Control is also constructed with a single-use gas shut-off device that will shut off the gas supply to the burner if the water exceeds normal operating temperatures. Otherwise, its fine to drain the water below the upper heating element. Hard water deposits can therefore accumulate in the bottom of the tank. If there is more than 6 (15.2 cm) of core wire is exposed at either ends of the rod, replace the anode rod. If the neutralizer in your heater is clogged, the first thing you can try is to clean it. I lowered my temperature dial and it lasted 4-5 days instead of 1-2. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. If you want to be sure whether you have a bad FVS before replacing it, you can test it with the help of a multimeter. We receive monetary benefits in return for showing ADs on this website and by linking to Amazon and affiliate sites at no cost to you. Richmond water heater. Low gas pressure could also be the cause of the problem. Why is my electric water heater keep turning off? The standard was intended to enable homeowners to compare the efficiency one water heater to another. This issue normally leads to error code 29 or error code 88. The pilot burner should be cleaned or replaced in this case. Check the gas pressure with a manometer. Faulty ODS Thermocouple. When removing anode rode, first make sure the cold water supply is turned off. Clean it and see if that works. No, the direct ignition sends a spark to the main burner when hot water flow is detected. Depress the COOLER button until only the WARM indicator light is lit. by: Anonymous Thanks for all of the advice above. It has recently been showing a code on the intellivent control for ignition failure (from chart on side of heater), manual says system in lockout mode. From https://www.justanswer.com/ythiJustAnswer Customer from Chicago, Illinois: What does an error code on Rheem tankless water heater h103Pearl Wilson: Assi. If your problem is still not fixed, the pilot light is the culprit. Heres why you get two flashes from the status light of your heater and their fixes: This code also has to do with the pressure switch. The reference mark A or 1 mark represents an approximate water temperature of 130oF. Check that the earth ground connection is properly connected. Code 11 means that the ignition system has failed. Attach a garden hose to the drain valve on the water heater and direct the stream of water to drain. We and our partners use cookies to Store and/or access information on a device. Electrical polarity to the unit is incorrect. No, the minimum temperature adjustment for RTG series waters heaters is a 2 degree increments from 100 F up to 120 F and 5 F increments from 120 F to 140 F. An Over Heat Limiting Film wrap is wrapped around the entire heat exchanger. It means that the heater has achieved the desired temperature and theres no longer any call for heat. What is the Richmond Hybrid Electric Heat Pump Water Heater all about? Check that the ground conductor on the water heater is properly connected. Often, some parts will go bad in other heaters because of this issue. Here are the most common Richmond water heater status light blinking codes in gas heaters: This status light blinking code indicates a low flame signal issue. Its also a good idea to install the air intake close to the heater as itll minimize the number of elbows and joints required for proper vent piping. If the pilot still fails to light and you get the blinking code, replace the pilot assembly. Fix the gas pressure if something is wrong with the gas supply and thatll take care of this issue. Yes, an air intake condensate trap makes sure that no condensate or liquid will get into the air intake. A Richmond tankless water heater has no standing pilot light, no stand by loss, and the burners modulate to maintain maximum efficiency. If you have a Richmond water heater or are intending to have one installed, hopefully, you should find this how-to and troubleshooting guide useful. Heres the summary of the three flash issues: The status light in your Richmond water heater blinking four times indicates that the Thermal Cutoff Device has tripped. Only solution in that case on a device ensuring that all valves are in the heater... Set too low, adjust the water temperature of 130oF to freezing temperatures issues if learn... But it goes out after a second or two fix it i was how! There could be air in the water heater and direct the stream of to. 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