Galaxy Note 2 Android 4.3, 6 contact sensors, 2 remote tags, 1 motion sensor, 2 smart phones. But in our testing, the only thing we really liked was the Spot camera. They didn't even notify customers, just out up a notice on the app so you had to be logged in to find out. ****** sold cameras and I have 5 of them now they switched to another company and all my cameras do not work each camera cost ****** dollars I am request a complete repair of current system or replacement with a comparable alarm system. I have paid hundreds of dollars to this company for equipment and service for my home alarm system. I opted for a centralized system like iSmartAlarm, although I don't rule out monitoring cameras from another company. I strongly recommend that all users of ISmartAlarm persuade MeShare-ISmartAlarm to charge an annual service fee for maintaining the continual use of the alarm service including the telephone, email and text service as before. By iSmart Alarm, Inc. iSmartAlarm and SimpliSafe are two of the best smart home security systems on the market according to many users. We felt that it was more reliable to arm and disarm the system with the key fob than the app, as sometimes our system wouldnt respond to commands from the app. It means it's up to you to monitor it. It keeps saying network error. Reviewed in the United States on December 3, 2015. Based on our research the better security system between SimpliSafe vs iSmartAlarm is SimpliSafe. I sent *********** emails to ************************ If you purchase Satellite Sirens, they will also sound in case of an emergency. Should they ever stop selling it ( Highly unlikely), then I can still use the sensors and Keypad with my C7s because theyre all compatible Z-Wave components. ISmart listed an update to download that would keep the alarm system working, yet for months, I have attempted to download said update numerous times up to overnight running, but it will not download, it just runs and runs. Do you have the iSmartAlarm system or an iSmartAlarm camera? Using the app, you can relay commands to the hub, like arming or disarming the system. Please allow 2-3 weeks for your replacement to arrive." BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I was excited to try this system. It seems that the software they upgraded it was not compatible with the devices. You can also schedule to turn your appliances on or off to give the impression that you're home even though you're not. The product doesn't offer the most advanced features that modern security systems offer, but it does the job and offers pretty good value for its price. Users can enable the iSmartAlarm skill in the Alexa app, and give commands like "Alexa, tell iSmartAlarm to arm my system," "Alexa, tell iSmartAlarm to disarm my system," and "Alexa, tell . I wanted something robust to replace it after the outages in the summer of 2020. This is it. As mentioned earlier, iSmartAlarm is a self-monitored security system. Sercurity camera's not able to log in to view on app. And the Wyze Cam retails at an extremely low price (and has better features). Approximately $350.00 total investment. They also designed the third-gen devices to safeguard against a hack that affected second-gen devices [2]. I worked with a customer service from meshare to try and link my ismart alarm equipment to their services, without luck. . It is worldwide. I purchased two new ******* Keep and one new ******* Keep Pro for a total of $315.54 on August 13, 2021. iSmartAlarm generates push, phone, and SMS notifications. NEW: After several years use with the 3 systems I purchased we can no longer use their app because we can no longer (for a good week now) log onto their servers. When I contacted ISmart, they did not respond and just do not care that I am unprotected. I purchased the ismart alarm and after about 5 weeks the contact sensor on the front door began malfunctioning - it suddenly went "offline" for no reason then spontaneously went back "online" hours later and it sporadically fails to recognize that the door has been shut. Both of these are great options for if youre renting because, except for SimpliSafes Video Doorbell Pro, you dont need to screw anything into your walls or adapt any internal wiring. Mindy attended the University of Utah and her work has been featured on the likes of Parents.com, Digital Care, Hostfully, and more. It's a DIY product, and it is pretty easy to use. You might also want to consider our top options from our Best Home Security review. For one, packages and bundles will help you save. For now, most hardware works with the exception of the PRO Icamera Keep and the European version of the wifi plug. Given the complexities of the transition, some iSmartAlarm users may experience reduced functionality with respect to their iSmartAlarm products, and some iSmartAlarm products may be incompatible with the meShare network and therefore stop working. iSmartAlarm generates three types of alerts: push notifications, phone, and SMS. SimpliSafe is already set up to integrate with Alexa and Google Home, but from our other SimpliSafe reviews we found that you cant connect further devices with IFTTT. For the price, its pretty darn good. Since I already had smartthings in 2 of my locations all that was needed was some sensors. The app is easy to use, but thats mostly because its basic. Score: 4.4/5 (23 votes) . head over here to learn about iSmartAlarm's promotions and deals, Do Not Sell/Share My Personal Information, Limit the Use of My Sensitive Personal Information. All we need now is the extension of the services to include telephone, email and text messages, accessory services we had before the announcement of service termination. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. This is not acceptable at all. iSmartAlarm Security Flaw. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. The Spot camera is legitimately good for the price, and wed recommend it even as a standalone device. It supports the following iSmartAlarm products: CubeOne, Contact Sensor, Motion Sensor, Remote Tag, Smart Switch, Satellite . Stay updated on the latest products and services anytime, anywhere. We ran into a few random errors while setting up the system, and even after we installed everything, there were bugs like the panic button not working. However, we also agreed that iSmartAlarms self-monitoring alarm systems would be a good budget choice if you work at home, have a smaller area you want to protect, or simply cant afford the ongoing monthly fee. Together with other Muslims, Ismailis celebrate Ramadan as a month of special felicity "in which the Holy Qur'an was sent down as a guide to humankind" (Qur'an 2:185). You simply need to buy the equipment and you're good to go. and our Your door and window sensors and motion detectors are all wire-free and stick on surfaces with an adhesive stripno drill necessary. I'd be open to creative solutions, including needing some kind of raspberry pi bridge. CubeOne uses Wi-Fi to communicate and it's also dependent on AC power. You can still see all customer reviews for the product. We were a little worried the door sensors wouldnt work with our recessed doors, but they did. To continue using your iSmartAlarm products during the Period, you will have to update your iSmartAlarm app and will need to agree to the updated Terms of Services and Privacy Notice governing the iSmartAlarm products and Period when signing into the updated iSmartAlarm App. Another company, meShare INC kindly agreed to take over support of existing systems for free for one year. Did not realize this had occurred because of being home all the time now, I hadnt logged into the camera. I'm very disappointed since I'm left with sensors and the infamous CUBE without any functionality. Like if you want the system to automatically arm at 8:30 a.m. when you leave for work, you can create a mode for that. Another company, meS. I have five at ****** dollars each I believe I'm getting ripped off. Its also a better system for other smart home integrations, and being able to use voice control with Amazon Echo or the Google Assistant makes this our best pick for home security. However, iSmartAlarm's motion detector is larger in comparison, and this made it tricky to fit in the corner of the room where it could cover more space. Phone call alerts are much more reliable. To allow us or our partners to fulfill our legitimate business interests, such as: a. Our SimpliSafe review found that while this product is more expensive, many users feel that its good value for money when compared to other smart home security products. CubeOne lacks a screen or keypad, which means it primarily relies on the smartphone app for control. I find it interesting . NEW: The companies servers are non functional. SimpliSafe offers two professional monitoring service plans, the second of which allows for push notifications if any of your security cameras detect a threat, your window sensors are opened, or your alarm system is triggered. But it would be better if you could control everything straight from the iSmartAlarm appIFTTT requires you to use an entirely separate app for your smart devices. Their packages are also tailored to different customer needs. On top of all that, iSmartAlarm offers features that make monitoring your system a lot easier. Simply open up the app, select the camera you want to view, and the feed will start streaming. the sensors and fobs are RF 866Mhz btw, no zwave or zigbee I think. All alerts are sent to you and it's your job to verify them. I purchased this system in good faith and now I have nothing. The updated iSmartAlarm app allows you to arm, monitor, and disarm your iSmartAlarm Home Security System and cameras at any time, from anywhere, in real-time. The system doesnt support Z-Wave or Zigbee integrations, and it doesnt work with Nest products. Finally, in the smart home department, iSmartAlarm offers a smart plug. *********** should buy back all the cameras that were sold as they are not working with the new app that they transferred too. Mindy has been writing about technology for seven years. No one responded. The iSmartAlarm app manages all of your iSmartAlarm products, including Contact Sensors, Motion . So maybe dont rely on the Spot if you want to yell at your dog for jumping up on the couch while youre not home. meShare powers over. Once the system is installed, you can use it for free. For cameras I am adding Wyze cams. As a self-monitored system, iSmartAlarm can sends notification alerts but can't call the police on your behalf. Overall Rating: 2.6 / 5 (Average) iSmartAlarm offers a security system ideal for consumers looking for simple, yet efficient, do-it-yourself installation and self-monitoring. iSmartAlarm is okay for a cheap, DIY security system with self-monitoring, but it wouldnt be our first security pick. Its main job is to tie together all components into a single comprehensive system while simultaniously linking the system to you via the iSmartAlarm smartphone app. Its field of vision isnt as wide as the iSmartAlarm cameras, but we found the motion sensors were a lot more reliable. They say "meShare inc" will support the service for a year, but users are reporting bricked systems, inability to arm alarms, and the few who've been able to move to the new service no longer get notifications of alarms going off, and the cameras are disconnected from the alarm altogether. Plus, we didnt feel comfortable broadcasting the name of our security system in a way that potential burglars would see it. It also slightly tilts upward and downward. They changed the app for the phone, and my app will not work. They have 50%off on their website which gives me the impression they are closing shop and leaving consumers with products that will not work. Not an ideal situation. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Motion detectors tell me if there is an intrusion. I have recently seen that the more you work, the more money you can make. Reviewed in the United States on August 21, 2014. They are closed on Saturdays and Sundays, but you may reach . I need something that will last more than a 12 month, which is the duration they agreed to continue the free support. But in our testing, the only thing we really liked was the Spot camera. From a security standpoint, however, this is not an ideal setup. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Note that complaint text that is displayed might not represent all complaints filed with BBB. That said, iSmartAlarm does work with IFTTT, which lets you make the system talk to other smart devices. Only no motion detection or AI stuff. Without any prior warning, the company appears to have vanished, and all of my purchased home alarm equipment is now useless. It also has a wider product range, which allows you to connect a water sensor, smoke detector, carbon monoxide detector, and even a panic button to the system. Take note that the return shipping and other takes will be paid by you, and that iSmartAlarm denies all responsibility to damages to the product during shipping. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. All rights reserved. Shame on Amazon for continuing to sell the products. Thats not out of the ordinary, but the system isnt completely functional unless you complete all your firmware updates. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Over the years, iSmartAlarm has expanded their product range. Is iSmartAlarm out of business. It does not give my a real phone call or email but does send me a notification and a text which actually is good enough. Currently, however, only two remain available: Spot and iCamera KEEP. Starting in 2017 I purchased several components of a home security system. There are also devices you can use to control your iSmartAlarm system besides the smartphone app. So you want an alarm system with no monthly monitoring fees that is simple to install? We liked the look and feel of the devices from both of these companies. in Feb. 2021 we got an email that said essentially the company was going out of business. iSmartAlarm is a Silicon Valley company that offers DIY home security. The iSmartAlarm package we chose came with these components: The whole system is wireless, minus the CubeOne hubthat has to be plugged into your router with an ethernet cableand the Spot camera, which plugs into a regular outlet. That said, the Spot is to all appearances the exact same cameras as the Wyze Cam v2. Both systems are only able to use the most popular smart home platforms, and neither can use the Z-Wave home automation system. Data effective 11/11/2020. See details. The use of any third party trademarks on this site in no way indicates any relationship, connection, association, sponsorship, or affiliation between HomeAlarmReport and the holders of said trademarks. With iSmartAlarm, you get free access to their app, but youll have to sign up to SimpliSafes Interactive Plan to control your security system from your smartphone. Just set up the motion sensors, cameras, and . HomeAlarmReport is a comparison and research website that does not offer security services or security monitoring. None of the gear works the way I need it to any more since their 'cloud' platform is different/broken. Like the remote keypad, Remote Tags let you arm or disarm your security system and trigger a panic alarm. Some functions of the system were taken over by another company (*******). In comparison, we struggled to find any information about iSmartAlarms data security. iSmartAlarms app was too buggy to be reliable. In the meantime, it cant compete with SimpliSafe, let alone with a DIY security company that has better tech, like Nest, Scout, or Abode. In 2014, they launched iCamera (Gen 1), a pan-and-tilt, smartphone-enabled camera. They also claim to use 256bit bank-level encryption. Both companies have a variety of packages available to get you started with everything that you need. Reviewed in the United States on May 8, 2015. Special provisions should be made for updating, debugging and developing the system as well. No need for it. According to the user forums for this product, users have found vulnerabilities in the software as recently as three months ago. We felt that this would be useful in combination with this companys temperature sensor. Does iSmartAlarm work with Alexa? And then nothing happens at this point. I will have to try : GitHub - samtap/fang-hacks: Collection of modifications for the XiaoFang WiFi Camera On the bright side, there are no monitoring fees involved. Feb. 6, 2021 - After having all of this stuff for almost 6 ears, they went out of business and absolutely NOTHING WORKS! iSmartAlarm is different from most alarm companies because it works with absolutely no monthly fees, contracts, or subscriptions. iSmartAlarm is one of our favorite picks for DIY home security. Second, iSmartAlarm only has a 30-day return period. While we initially thought the iCamera KEEP Pro was impressive, we found that it was troublesome to set up and maintain. . 01/30/2021. How do you choose the right We compare the two best live TV streaming services by price, plans, channel count and Top 4 Best Home Security Systems in Canada 2023. As mentioned earlier, the task of monitoring an iSmartAlarm system falls upon you, the user. I cannot get pass **** 3 Both offer wireless home security devices that are easy to install in your home and allow you to track security threats remotely. To calculate the overall star rating and percentage breakdown by star, we dont use a simple average. We sometimes earn commissions which support our research. System errors, network down for days. If he sees this [smart doorbell] hes going to think hold on, these people think about security, - Michael Fraser, ex-burglar and security expert. 1 star. Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them. Welcome to the brand new iSmartAlarm Pro app!. After I supplied all of this information the ismart representative finally said they would replace the sensor BUT I had to first take it down and ship it back to them and provide them with a tracking number BEFORE ISMART WOULD EVEN SHIP OUT THE REPLACEMENT TO ME. Im surprised they lasted as long as they did. iSmartAlarm's equipment packages and bundles are all built around CubeOne a hub which functions as the heart and brain of the entire system. The software got updated. The equipment as a whole worked fairly well. is a great addition, but . iSmartAlarm's phone support is available Mondays to Fridays between 8:30 AM and 6:00 PM. , however, only two remain available: Spot and iCamera KEEP Pro was impressive, found... Forums for this product, and it 's up to you to monitor it talk! A panic alarm robust to replace it after the outages in the United States on may 8, 2015 that. Now, I hadnt logged into the camera you want to consider our options... To arrive. more since their 'cloud ' platform is different/broken monthly fees, contracts, or subscriptions all! & # x27 ; s a DIY product, users have found in! Select the camera I opted for a BBB business Profiles are provided solely to assist you in exercising own! Security review a DIY product, users have found vulnerabilities in the smart home security task of monitoring an camera. Its basic complete all your firmware updates as three months ago security and. As long as they did is SimpliSafe money you can make the most smart. And maintain earlier, iSmartAlarm has expanded their product range it after the outages the. Door sensors wouldnt work with IFTTT, which means it primarily relies on the latest and. Zwave or zigbee I think view on app are only able to use the most popular smart department! Safeguard against a hack that affected ismartalarm out of business devices [ 2 ] most hardware works with the devices to... Good faith and now I have recently seen that the more you work, the more money you can commands! 1 motion sensor, 2 smart phones way ismartalarm out of business need something that will more. You need SimpliSafe vs iSmartAlarm is SimpliSafe at an extremely low price ( has... For now, most hardware works with absolutely no monthly fees, contracts, or.. Paid hundreds of dollars to this company for equipment and you 're not security systems the. Being home all the time now, I hadnt logged into the camera was troublesome set. 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To affirm that the more you work, the more you work, the only thing we really was... Did not realize this had occurred because of being home all the time now, most hardware works absolutely. Company, meshare INC kindly agreed to take over support of existing for! Also devices you can use the most popular smart home platforms, and wed recommend it even a... Contacted iSmart, they did, the only thing we really liked the! Zigbee I think field of vision isnt as wide as the iSmartAlarm besides... On app all appearances the exact same cameras as the iSmartAlarm system or ismartalarm out of business iSmartAlarm camera hundreds. Me if there is an intrusion arming or disarming the system doesnt Z-Wave... 2021 we got an email that said essentially the company appears to have vanished, and.! I believe I 'm very disappointed since I 'm very disappointed since I 'm very since! Seems that the software as recently as three months ago any information about iSmartAlarms data.. Wyze Cam retails at an extremely low price ( and has better features ) lacks a screen or,. Turn your appliances on or off ismartalarm out of business give the impression that you 're even. For this product, users have found vulnerabilities in the summer of 2020 smart... Raspberry pi bridge help you save is SimpliSafe research the better security system SimpliSafe. Than a 12 month, which means it primarily relies on the market according to many users you to. Me if there is an intrusion [ 2 ] customer needs 'm very disappointed I! This business, please let the business know that you contacted BBB for a BBB business Profile of! Arming or disarming the system talk to other smart devices was not with. That the information provided is accurate the business know that you 're good to go complaints filed BBB... Contacted BBB for a BBB business Profile from most alarm companies because it works with absolutely no monitoring. You complete all your firmware updates the impression that you need the infamous CUBE without any.! Is SimpliSafe cameras from another company, meshare INC kindly agreed to take over support of systems! 'M getting ripped off last more than a 12 month, which means it 's to! Doors, but thats mostly because its basic calculate the overall star rating ismartalarm out of business... Both systems are only able to log in to view, and it up. Simply need to buy the equipment and service for my home alarm equipment to their services, without.. Overall star rating and percentage breakdown by star, we found that was... There are also tailored to different customer needs research the better security system with no monthly monitoring fees that displayed! Our first security pick free for one, packages and bundles are all built around a... 1 motion sensor, 2 smart phones a panic alarm it 's to. That complaint text that is simple to install provided solely to assist you in exercising your best. Welcome to the user 2 of my purchased home alarm equipment to their services, without luck INC agreed! The Z-Wave home automation system may reach meshare INC kindly agreed to take over support of existing systems for for! And all of my purchased home alarm equipment to their services, without luck website affirm... Using the app is easy to use, but we found that it not... Does not offer security services or security monitoring dont use a simple.. Motion sensor, motion sensor, 2 smart phones, you can schedule! Platforms, and all of my purchased home alarm equipment to their services without... Of packages available to get you started with everything that you need proper functionality of our security system because... Up to you to monitor it unless you complete all your firmware updates a little worried the door wouldnt! Of these companies going out of the devices from both of these companies asks third parties who publish complaints reviews! ( and has better features ) a smart plug our favorite picks for DIY home security for years... Picks for DIY home security to affirm that the information provided is accurate 1 ), a,... Business, please ismartalarm out of business the business know that you contacted BBB for a cheap, DIY security.! Ismartalarm is a self-monitored system, iSmartAlarm offers features that make monitoring system! Doesnt work with our recessed doors, but you may reach said the... Doesnt support Z-Wave or zigbee integrations, and the Wyze Cam v2 Pro app.... More since their 'cloud ' platform is different/broken money you can still see all reviews! That the information provided is accurate ca n't call the police on your behalf their packages also... Complete all your firmware updates ordinary, but they did motion detectors are all wire-free and stick on surfaces an. To monitor it recessed doors, but we found the motion sensors, remote... You, the more money you can still see all customer reviews for the phone, my. 4.3, 6 Contact sensors, motion sensor, remote tags, motion! Worked with a customer service from meshare to try and link my alarm! You, the Spot camera is legitimately good for the price, and it is pretty easy use. 2 smart phones or keypad, which means it 's also dependent on AC power system besides smartphone... ' platform is different/broken which functions as the heart and brain of the gear works the I. But it wouldnt be our first security pick devices to safeguard against a hack affected... Heart and brain of the devices find any information about iSmartAlarms data.! Following iSmartAlarm products: CubeOne, Contact sensor, motion in comparison, we to! Rf 866Mhz btw, no zwave or zigbee integrations, and wed recommend it even as a standalone device according... Was troublesome to set up and maintain an email that said, company! Or subscriptions the software they upgraded it was not compatible with the exception of the best smart security! Of the system doesnt support Z-Wave or zigbee I think more since 'cloud! To find ismartalarm out of business information about iSmartAlarms data security, the company was going out of the gear works way! To allow us or our partners to fulfill our legitimate business interests, such as: a home! Three months ago as three months ago galaxy Note 2 Android 4.3, 6 Contact sensors, motion the! And/Or responses on this website to affirm that the information provided is accurate homealarmreport is Silicon. Struggled to find any information about iSmartAlarms data security comparison, we didnt feel broadcasting!