"The refrigerator temperatures range from 30-45 degrees, and the flex door refrigerator temperatures range from 41.5-46 degrees," said Butler (consumer). However, this would be covered under the limited warranty as long as its still valid on the unit. When Stoogenke contacted Samsung, it would only say that customer satisfaction is a top priority., Stoogenke found out lawyers in the case filed a paper with the court stating the parties have a settlement in principal and are working on final details.. How to Fix an Ice Maker in a Samsung Refrigerator. Learn about careers at Cox Media Group. We have affiliate relationships with the providers (Amazon, Clickbank, etc) of the products, goods and services that are linked to on this page and may be compensated when you buy. To check the pressure, dispense glass of water, at least, in about 10 seconds. Leslie Bragg says her Samsung ice maker leaks water and then, when it does make the ice, it freezes everything up together., Half the time it doesnt make ice, Bragg said. YET, No ice produced. I don't know how Samsung can get away with this issue. 04:32 PM MsBri1 Ice build-up is the common culprit of an ice maker not having ice in the tray. This video will work with:KitchenAid.LG.Frigidaire.Whirlpool.Samsung.GE Applia. Look for the Reset Button. In fact, it leaked during her recent interview with Action 9 investigator Jason Stoogenke. Farm houses and by clients in hotels, motels and other residential type environments; bed and breakfast type environments. Ft. French Door With Filtered Ice Maker: 417: RF260BEAESG/AA: 25.5 Cu. But do note that it doesn't increase the cost of the products to you in any way or determine our verdict on a product/service. After this, try and turn the blades of the fan with your hand. Replace it as soon as possible. - Contact the store where you purchased the refrigerator. Sorry, there is insufficient stock for your cart. Test the start capacitor with a multimeter to check if it is defective. Really wish I would have seen all these reports before I purchased this item, definitely would have been a factor in not purchasing it. In today's quick tutorial I show you how to fix ice maker not working on Samsung refrigerator as well as ice maker not making ice. This is to alert hearing-impaired users that a door is open. The most common reasons for a Samsung fridge that's not cooling properly is that it's too close to a wall, in demo mode, has a faulty door seal, a faulty thermostat, or simply needs to be reset. She wants the company to reimburse her for a service call she paid for, her refrigerator and her kitchen floor, which she says has cost $1,000 so far in repairs and that does not include labor. For safety reasons, adjust the front a little higher than the rear. The click tells you that the thermostat is working fine. Replace it. Follow these troubleshooting tips and you should be able to get your ice maker back up and running. However, if the pressure is fine, test the power supplied to the valve with a multimeter. If the pressure is low, check to see if the line is connected properly to the fridge. Prices pulled from the Amazon Product Advertising API on: Product prices and availability are accurate as of the date/time indicated and are subject to change. ), 01-19-2021 Sat - Sun: HOME APPLIANCE 9AM - 6PM (EST), Use manuals file type: PDF. Do not pull or excessively bend the power cord. Is Samsung doing any preemptive measures for owners now or should I just wait for the Lawsuit remediation to run its course? If there is no continuity in any of the switches, replace it as soon as possible. Check all the parts of the dispenser to determine if any part of it is faulty. Do not hook the power cord over a metal object, place a heavy object on the power cord, insert the power cord between objects, or push the power cord into the space behind the appliance. 1-800-269-2609 24/7. I've had a couple of repairmen out - they can defrost it and fix it temporarily, but the inate problem still exists: it's a faulty ice maker. The cause could also be as simple as the ice maker not having enough water or no water at all. If they dont turn well, it means the motor is likely to be defective. Connect with our Samsung Care Pro and we'll help you find a solution. We just purchased 4 door flex from Costco and we are getting about 20 normal cubes and 20-30 bites a day. We bought some clear silicone caulk and went around all the areas where there was a seam and so far it's working. 10:40 AM Many customers have turned to a Facebook group called Samsung Refrigerator Recall U.S.A. Now. It has more than 95,000 members. Its an issue Action 9 has been covering since 2017. If the door is left open for too long, the top internal LED will blink. To adjust the height of the right side: Insert a flat-head screwdriver into the leveler of the right side front leg. Program cartridge return & recycling go to: * For Samsung printer support or service go to. Stoogenke offers this advice to anyone who owns a Samsung refrigerator and is having problems with it: - Document the problem(s) and take photos. Deteriorated insulation on electrical parts may cause an electric shock or fire. Usually, the cause of the problem is a mechanical malfunction or an electronic problem. If this happens, then the pressure is right. It's a default in factory refrigerator. The following are possible solutions to a Samsung fridge with ice maker not working: Check the blades of the fan to see if there is any obstruction. Now five (5) year old Samsung Refrig (Model RF28HDEDBSR/AA) icemaker has been a problem since day one. The Samsung Ice Maker is well known for not working. If the ice maker is not working it could be that the ice maker assembly itself is defective. in, We had this problem for a year. In fact, the only time you should ever reset your ice maker is when you're not getting any ice, and even then, it's the last resort, after other troubleshooting steps which are more likely to resolve your issue. Set the freezer temperature between 0 degrees and 5 degrees Fahrenheit. This icon lights up if the ice maker is off so if you see that it is lighted, switch the ice maker back on to enable it to work. Samsung is coming out tomorrow to fix it again. in. - Contact the store where you purchased the. If there is no chime but movement in the ice maker after unplugging it for 2 minutes, try repeating step 4. 957K views 2 years ago Taking out a Frozen Samsung Ice Maker can be very difficult and you could easily damage or destroy it if not done the right way. in. If the internal or external LED lamp is out of order, contact a local Samsung service center. (Last edited in. Eligible for Return, Refund or Replacement within 30 days of receipt This item can be returned in its original condition for a full refund or replacement within 30 days of receipt. Warning: The sessions directory does not exist: . If you're still having issues, contact Samsung customer service for further assistance. 1 Select the issue you are experiencing Little to no ice is being dispensed Ice bucket is frozen Crushed ice is not dispensing Ice maker is making too much ice Ice maker makes small, cloudy, dirty, or clumped ice Don't see your issue? - You can also file a complaint with the Federal Trade Commission, Consumer Product Safety Commission, and depending on where you live, with the North Carolina Attorney Generals office or the South Carolina Department of Consumer Affairs. To restart the ice maker, simply press and hold its reset button for 3-5 seconds. (Last edited Turn on the water supply again. in. For example, if ice won't dispense, it may be because Child Lock is turned on. confirmation Chime bell at end. To prevent electric shock, unplug the power plug before servicing or replacing parts. Will never buy a Samsung refrigerator ever again. Check to see if any of the components of the ice maker is burned during the outage. The options make it easy to choose the right style of refrigerator for your kitchenwhether it's top-freezer, bottom-freezer, side-by-side, or French-door. Much like the boards, it is rare for the compressor to become faulty or damaged. To adjust the height of the left side: Insert a flat-head screwdriver into the leveler of the left side front leg. Any ideas? If your freezer is not freezing, or if your fridge or other temperature controlled compartments (such as FlexZone) are not cooling, there are several options for fixing the problem and correcting the temperature. Some people are even suing the company, hoping it becomes a class action suit so others can join. 07:48 AM (This was suggested to us by a guy who came to repair our dryerI asked and he said it's common. . You must log in or register to reply here. This guide will walk you through inspecting the gasket, roller bars, and how you should store your food. You may receive a partial or no refund on used, damaged or materially different returns. Solution: Locate your ice maker's fill valve and check that the fill cup is aligned directly below the spigot of the valve. If they dont, the motor is likely faulty and should be replaced. Have had the 4 door samsung since May 2016 and ice maker freezes up every few weeks. This provides the best performance and also prevents overloading of house wiring circuits, which could overheat the wires and cause a fire hazard. Picture . Support is also available on your mobile device through the Samsung Members App. If they are cross-connected, the water and ice dispensing functions will not work correctly. Stoogenke offers this advice to anyone who owns a Samsung refrigerator and is having problems with it: - Document the problem (s) and take photos. It's been replaced by company I purchased it from, but the new ice maker they installed does the same thing. RF28M9580SG / RF28M9580SG/AA 3.5 (271) Write a review Share your product experience Leave notes, sync calendars, and display your photos on the Family Hub Go from freezer to refrigerator with FlexZone temperature settings Choose your Color Fingerprint Resistant Black Stainless Steel Fingerprint Resistant Stainless Steel 1. https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any- 2. https://www.samsung.com/us/support/troubleshooting/TSG01207806/, If the above troubleshooting steps didn't help you would need to speak with one of our moderators via private message. Ice maker assembly DA97-15217D contains the complete ice maker and housing. Kitchen and Family Hub. Refrigerator and Stove pair bought in November 2013. If the ice maker of your Samsung refrigerator wont work after you reset it, consult your owners manual for steps to get it working again. 06-12-2022 ft. Capacity 4-Door Flex Refrigerator - Use Manual - Use Guide PDF. 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