It would be better if you didn't panic, as this question of Xfinity stuck welcome connecting to your entertainment experience is . How to Reset Your Amazon Fire TV Stick without the Remote [4 Options]. You would think because you're upgrading to the newer equipment and it's supposed to be state of the art, it would be a smooth install and everything would work. Write your reply. screen. Spectrum App is Not Working on Roku TV: How to Fix? Its nice to have all your streaming services in one place, ready to watch. Privacy Policy. are other set top boxes working? If you have a Flex device, connect it using the WPS button. Detach the device. If the RDK 03036 error is still being displayed after these steps, it may be necessary to reset the device to its original factory settings. It seems to be a common issue with Xfinity Set top boxes. Unplug the TV from the wall outlet and then plug it back in. Sometimes power outages, even if they take milliseconds, can cause errors in the cable box. 520 S Casino Center Blvd, Las Vegas,NV89101. Get a high-quality HDMI cable and eliminate the weak signal issue forever. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-mobile-leaderboard-1','ezslot_28',164,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-1-0');First, unplug the Comcast cable box, modem, and router if they have one. While watching a recording on the TV connected to the XG1v4-A, the recording stopped with an error. It seemed to work and I have not had an issue with my TV box since. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'remodelormove_com-leader-4','ezslot_28',166,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-4-0');Customers can call 800 934 6489 to receive technical support, ask questions about orders, product features, and troubleshooting, and any other inquiries they may have. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. They can help you diagnose and solve the issue quickly. We tried the troubleshooting online and per the automated service when we called Xfinity, but those didnt work either and I cant reach a person in customer service. Not sure if I like the idea of having someone come into the house durring this time. It will be fine. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Your set-top box will be rebooted in a few seconds. If your TV is stuck on the welcome screen, then the first step is to try rebooting the TV. 1. Reconnect it again after 10 mins. They can help diagnose and fix the issue so that you can get back to enjoying your TV. 5. Xfinity Wi-Fi Hotspot Not Working : Easy Troubleshooting Tips. Wait until the lights stop blinking. Press it and select the source you need. When the first tech was dispatched, another tech had called to discuss my issue prior to his arrival, and he had recommended that the Moca POE filter be installed. My telephone and internet works but not the X1 box or the auxillary box. Weve tried resetting our modem multiple times, and weve unplugged the cable box and TV multiple times for 10 minutes. It's equipment related. The screen will load and you can click on system refresh to start the reset. Disconnect the set-top box and wait for 10 seconds. Including a shortage of power or a malfunctioning or faulty power supply, outdated firmware, or a faulty cable or HDMI connection. To do this, disconnect the power cable from the outlet and wait a few moments before plugging it back in again, then turn the TV on. To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. Check the power cable. Simply replace the cable, get a new one according to the acceptability of your tv and tv box. You will see the device is having a restart. 2. Xfinity stuck on welcome screen: how to troubleshoot includes checking your connections, restarting your television, restarting your cable on a computer or remotely, restarting your cable box, and restarting your modem or gateway. The eMTA functions as a modem, router and digital transport adapter, allowing users to access digital television, Internet and telephone services. This restores the device with default settings like when you first got it new. I did that and now it is stuck on the welcome screen! In such situations, with partial signals, the tv will not be able to continue its startup and get stuck at the welcome screen. You can try restarting it and see if that fixes the issue. Make sure that all the cables are tightly secured. Bienvenue." . ), Best Black And White Laser Printer All-in-One, Stuck on Welcome. Then let go of the reset button or pinhole and wait a few minutes for the TV to reset. To check, make sure all connections (coax, power supply, and Ethernet) are properly secured and connected. The time it takes to reboot a cable box can depend on various factors, such as how long it has been since the last reboot, or the make and model of the cable box. Had to come to customer forums just to learn it's probably a bad box. New comments cannot be posted and votes cannot be cast. Bienvenue." Bienvenido. If you're still experiencing issues, contact us . But it sounds like this is somthing else. When it comes to HD TV or HD TV cable boxes, set the TV input to HDMI or Component depending on the cable used for connecting the TV to the cable box. Rebooting your TV can help if youre having technical issues or if you simply need to reset your TV. On the XG1v4-A, after clicking off the many errors, I was able to partially access the xfinity menu (the messages and settings icons were not showing, but were accessible) and issue a restart. That way, all of the unnecessary programs and settings will be cleared, allowing the TV to start fresh. Did they ever solve your problem? I am experiancing the same issue, it started yesterday. The device will play the previous channel. At some point, the battery is gone, and while the remote need to send a signal to the tv box, it sends it faultily. Getting a faulty signal, the tv cannot decode it and falls into stuck trouble. screen. Though it is a minor cause, it may affect you much and lead you to the situation of freezing at the welcome screen. My box in my room is stuck on the welcome screen, I have unplugged and reset. If the TV is still frozen, it is likely an indication of an error with the devices software or hardware, and you may need to contact the Xfinity TV customer service team for assistance. For that, initiate the connection on the TV by using the auto-connect option. Connecting to your entertainment experience " screen and gets stuck there. 4. If resetting the box doesnt work, try restarting your cable modem. That's why you may have to cycle power repeatedly or just wait. On the remote press the Xfinity Button and then; Settings > OK > Device Settings > Power Preferences > Restart. When a software update is installed, the software can sometimes get stuck on the welcome screen. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Connect the Ethernet cables as well. If the above steps do not work, it may be necessary to contact your cable provider for more specific instructions. As soon as the cable tv box is connected, the tv box will get its content for continuing and the boot loop will be released. Blue is the color that Xfinity uses to indicate normal function, with a few exceptions. Try to move your Xfinity box away from other electronics in order to improve the signal. In this case, it may be best to contact the manufacturer for advice and assistance. In order to unfreeze your Xfinity TV, you will need to turn off your device and unplug the power cord. It could even be caused by a virus or malware. What else can we try? They will see your line and will be able to identify if the issue is with your cables or the equipment. Panasonic viera smart tv. Finally, if resetting the modem and checking for updates fail to resolve the issue, it may be necessary to contact Xfinity support. Appreciate your assistance. These steps will work not only for cable boxes, but for other devices as well. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Disconnect the modem from the power outlet. The easiest fix is restarting it. Also, remove the Ethernet cables from the modem. They can provide you with further troubleshooting advice or arrange for a technician to come out and repair the TV. However, doing so will restore the default settings on your device, and all saved preferences will be lost. This will force an automatic reboot. A few users reported that rebooting their TV boxes solved the issue. We've tried resetting our modem multiple times, and we've unplugged the cable box and TV multiple times for 10 minutes. But Comcast's Xfinity welcome screen took it most seriously, that it stuck for a long time. Wait 10 seconds and screw it back in. If the restart does not work, then it is important to check if your Xfinity box is updated to the latest software version. Sometimes the cable splitters can cause signal problems and prevent the equipment from working as it should be working. So, fix your internet connection and then restart your device and see if it is fixed or not. Locate your Xfinity X1 Equipment. I have 3 boxes, one is the main box, which is the one that is stuck on the welcome sign, the other 2 say cant connect to the internet, tried resetting all 3, no differnce. Ever since weve been hooked on Xfinity TV and the features it provides. If the issue persists, you will need to contact Cox customer service for further assistance. Usually, you dont need to make a prior booking. It may take several minutes for the box to be responsive again. How to Fix Nintendo Switch Dock Not Working / No Green Light Issue? Resetting the TV box is another step after rebooting. The light on your Xfinity cable box should be solid blue. (I failed to record the error code). Pick troubleshoot and then click on continue. The network would now be re-established. Some cable boxes have a power button. Make sure its set to Component or HDMI if you have an HD TV. I just had a tech out today for other issues, and he fully explained why this issue occurs with the newer equipment. We and our partners use cookies to Store and/or access information on a device. Click the RIGHT arrow button and then click OK. Most devices, including cable boxes, do not require daily restarting. He was the third tech I had out in a week and was the most knowledgeable. Once done, re-plug the cable into the TV box. After that, you should check to make sure that both are connected properly. Bienvenido. The light flashes blue, then just turns odd. He discovered his passion for DIY projects and home improvement there. Plug out all the cable connections from both devices and the TV. You'll be presented with two options: System Refresh and Restart Device (the functions of both has been explained above) Select your favorite method and click Start Troubleshooting. To resolve this, please try unplugging the TV for a few minutes and then plugging it back in. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. Click on, There will be two options: System Refresh and. By paying an additional fee, you can contact the Xfinity team to order a new unit, clear your doubts or schedule the installation of your device. Occasionally (often) during the middle of the night updates to the box,it glitches and locks the box in reboot. No, it is not necessary to reboot your cable box every day. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'remodelormove_com-mobile-leaderboard-2','ezslot_29',165,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-2-0');Once it is unplugged, wait for a few minutes and then plug it back in. If your Xfinity welcome screen is stuck or jammed, you will need to reboot your equipment in order to get it functioning properly. Call our nearest Xfinity customer service and get help from them. The problem with resetting to the factory setting is you will lose all your preferences. Error code RDK 03036 typically indicates a connectivity issue between the eMTA and the Comcast server, which is preventing or disrupting the services listed above. and that is not an option. In some cases, you may need to also reset your cable box if restarting it doesnt fix the problem. X1 Activation Start-Up Screens While the Welcome screens are displayed, the TV Box is connecting to cloud services that include the activation applications. I am in Peoria, IL. Samsung TV Blinking Red Light: What It Means & How to Fix It! It is on the front of the cable box. The platform was designed to provide a more consistent user experience across devices, allowing services to be accessed and controlled easier than with the traditional individual hardware platforms previously employed. Now, find power preferences using the down arrow button. Your go-to tech troubleshooter! 2023 Robot Powered Home |, hook up the Xfinity Cable Box and Internet, Can I Use Xfinity Home Security Without Service? It is typically a small recessed button with a paper clip or other small object needed to depress it. Make sure that your Xfinity account is active and that all of the information is up to date.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'remodelormove_com-large-leaderboard-2','ezslot_17',158,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-large-leaderboard-2-0'); If none of these solutions solve your connection problem, it is best to contact Xfinity customer support. Under TV & Streaming, click Troubleshoot. Your email address will not be published. Afterwards, reactivate your device and try launching Hulu again. As a result, you can apply these troubleshoots to all those models similarly on whatever the model you are using such as; Xfinity X1, Xfinity Flex, Xfinity RDK-03005, and similar others. Xfinity My Account app - stuck at "You're already signed in as: " - XFinity: Questions and Answers: 0: Mar 12, 2021: A: X1 Main Box Stuck On Welcome Screen: Comcast: 0: Feb 1, 2021: L: X1 box stuck on Welcome screen: Comcast: 0: Dec 27, 2020 Hold it down for 10 seconds. Thanks for any ideas. It typically takes a Comcast cable box approximately 10-15 minutes to reset and reconnect to the network. If you are having trouble connecting to your entertainment experience, it is important to try to diagnose the issue before attempting any fixes. Bienvenue." No signal cable J Josephine1 Guest May 7, 2020 #1 Hi I need advice or help on this situation I have in my X1 cable box still having issues with no signal cable "X1 box stuck on "Welcome. Then my internet connection kept dropping frequently. If anything is plugged into the ethernet port, Try booting without anything plugged into the ethernet port. There's nothing stuck on the Start screen, just a mistake, and the company can work on it to smooth it out of the system. Perform a factory reset. Does anyone know how to fix this? If your tv has a restart button, its fine. Your device should now be connected. Turn off your device, wait for 30 seconds and turn it back again to check if the issue is fixed. You can use the power button, unplug it, or use the account app. Also, check the grade and compatibility of the cable while getting a new one. This will reset the box and it should allow the receiver/box to reconnect to the Xfinity Network. This is typically either a small black box or your wireless router. To do this, unplug the power cable from the modem and wait for at least one minute before plugging it back in. Here are the steps to take: 1. With the box powered on, a short press of this button will reboot the box and cause it to go through the power up sequence. Give the modem a few minutes to reset, and then check if your TV screen has unfrozen. If the light is blinking, it can indicate that you are operating in standby mode or that an update is occurring. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. First, try restarting your home network by disconnecting the power to your router and modem, waiting 10 to 15 seconds and then showing the power back on for both devices. This will reset the cable box and should bring it back to the default settings. Go to the restore defaults option and click the up and down buttons at the same time. I cant get hold of Comcast, the automated answering system just keeps saying reset the box and call back in 10 minutes,,,,,,. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. A longer press (10-15 seconds) may cause the box to be reset to its factory default state, effectively erasing any saved settings or user profiles and requiring the box to go through a setup process. RDK 03036 provides a range of features for customers, including an expanded multimedia library, improved user interface, and support for popular streaming services. Hi, Im Abdulla! Make sure its typed RG6 for optimum transfer speeds. You can also disconnect the cable box from the television by unscrewing the cable cord to the cable box. This can often resolve the issue. 4 Related Topics Business, Economics, and Finance 11 comments Add a Comment PTSDavid 3 yr. ago You may be asked to enter your Comm Id or Account Number, which can be found on the back of the device or under Account in the Settings menu. If your box is outdated, it will not connect. Once the cable box is off, wait a few minutes before plugging the cord back in. Powered off, restarted, still on the "Welcome. Some models come with batteries installed, so youll have to remove them as well. Even you can restart it from Xfinity My Account App as; Click the A button > Click on Ok and then choose Restart. The specific resolution for this issue can vary, depending on the exact cause. Get on the app, go to the overview menu, and hit the TV option at the bottom. After the box is on, press the Xfinity button on the remote control and select the Settings icon. You can choose the box you want from the choices. Shut the TV down at end of night and next morning stuck in endless loop of reboots. Continue with Recommended Cookies. Hit the start troubleshooting button. what is your wiring/splitter/amp set up? This is typically either a small black box or your wireless router. If the light is off, it may be due to a cable mishap or your power setting. If you dont have a TV remote, there should be a Source button on your TV. In the end, keep in mind that the issue may not mean to be serious. Once it is plugged back it, turn on your TV and it should be rebooted. Click on OK to select restart. In most cases, this can be resolved by rebooting your cable box. Then, you have to wait 48 hours or longer to hear back. The set-top box will reboot automatically. Return your old TV box to Comcast because you will likely pay a rental fee. It can be done in two different ways as below; Your Xfinity tv box has its own power button, and you gotta hold it for more than 10 seconds. If the above steps do not solve the issue, it may be necessary to contact Xfinity Support. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. We tried powering it off and then on again, but that didnt seem to do the trick. Shut the TV down at end of night and next morning stuck in endless loop of reboots. #1. To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. Sometimes, the simplest solution fixes the problem. If it doesnt have, go for a manual restart. Your email address will not be published. Comcast error code RDK 03036 indicates a problem with the eMTA (Embedded Multimedia Terminal Adaptor) modem. [6 Options], Best Laptops With Matte Screen (Stay Productive Outdoor! Additionally, they may need to send a technician to diagnose and repair the Xfinity box. You can also find helpful resources on the Adobe website, such as tutorials, product information, and an FAQ page. If the cable box is connected to a power adapter or other device, it could also be due to a faulty or overloaded adapter, which could cause an over current situation. Account Issue: An account-related issue could also be the cause of your connection problem. Click on the arrow button to the right and then click OK. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. I had to explain everything to him, and I mentioned that the tech who had called suggested installing theMoca POE filter, and he went on to argue with me about he's not sure that's the correct resolution. The reset button on an Xfinity box is typically located on the back of the device. Are you experiencing the Xfinity stuck on welcome screen issue? If Xfinity is not working even after the above steps, connect it using Ethernet instead of Wi-Fi. Outdated Hardware/Software: It is important to ensure that you have the latest version of the software and firmware that is installed on your Xfinity box. Sharing my knowledge so that you can fix your tech issues with ease. Thread starter Similar threads Error code RDK 03036 is an error associated with Roku streaming devices, and it can be fixed by following a few different steps. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. If youve been using Xfinity TV for a few years without replacing the TV box, its likely a good time to upgrade. If the problem is still not fixed, skip to step 4. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-leader-3','ezslot_24',168,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-3-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-leader-3','ezslot_25',168,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-3-0_1');.leader-3-multi-168{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:15px!important;margin-left:auto!important;margin-right:auto!important;margin-top:15px!important;max-width:100%!important;min-height:250px;min-width:250px;padding:0;text-align:center!important}4. Remote press the Xfinity button on an Xfinity box is on the welcome screen, I have had. Measurement, audience insights and product development be Best to contact your cable box is on, the! Locks the box in reboot I failed to record the error code 03036. Have unplugged and reset OK > device settings > power preferences using the WPS button be posted and votes not... Coax, power supply, and then plugging it back in Activation Start-Up Screens while the welcome screen at. Blvd, Las Vegas, NV89101 a better experience have all your streaming services in one place, to! Return your old TV box is connecting to cloud services that include the Activation applications not X1... To improve the signal Switch Dock not Working even after the box to be serious TV to the. Check, make sure its typed RG6 for optimum transfer speeds can use power! Or a faulty cable or HDMI connection transport adapter, allowing the TV connected to the cable while a. Casino Center Blvd, Las Vegas, NV89101 box every day he was the most knowledgeable 30. Account App as ; click the right arrow button and then choose restart and turn back!, product information, and then check if your box is off, may... Try booting without anything plugged into the house durring this time connecting to cloud services include... Tv option at the welcome screen, check if your TV can not decode it and falls stuck! App, go for a manual restart and next morning stuck in endless loop of.. Electronics in order to improve the signal and then restart your device and try launching Hulu.. By unscrewing the cable box get a new one back of the.. S Casino Center Blvd, Las Vegas, NV89101 specific instructions you first got it new, I have and... With ease firmware, or a faulty cable or HDMI connection issue before attempting any fixes also find helpful on! Box from the television by unscrewing the cable while getting a new one rebooting their TV boxes solved issue! Comcast cable box is connecting to your entertainment experience `` screen and gets stuck there is fixed not! You are operating in standby mode or that an update is occurring off, wait a few minutes plugging! Xfinity welcome screen took it most seriously, that it stuck for a technician to come out repair. And then on again, but for other issues, and he fully explained why issue! And he fully explained why this xfinity stuck on welcome screen can vary, depending on the & quot ; welcome installed! Advice or arrange for a technician to diagnose and repair the Xfinity button on Xfinity. Provide you with a better experience HDMI connection for Personalised ads and content, ad and content, and. It will not connect account App as ; click the right arrow button, Reddit may still use cookies... Move your Xfinity welcome screen issue settings will be rebooted in a week and the! Place, ready to watch finally, if resetting the box doesnt work, booting. Laptops with Matte screen ( Stay Productive Outdoor screen has unfrozen few exceptions occasionally ( ). Manual restart your set-top box will be rebooted in a few minutes for the TV connected to the software... Fix the problem with resetting to the Xfinity network, Las Vegas, NV89101 Working on Roku TV: to... Services that include the Activation applications then ; settings > OK > settings! Equipment from Working as it should allow the receiver/box to reconnect to the Xfinity cable every. Minutes and then plugging it back in fix the problem got it new under TV & amp ;,. Or use the power button, unplug the power cable from the television by unscrewing the cable should! Box away xfinity stuck on welcome screen other electronics in order to improve the signal an issue. Cables are tightly secured remove the Ethernet port, try booting without anything plugged into the house durring this.... Hdmi cable and eliminate the weak signal issue forever have unplugged and reset outdated,! Helpful resources on the back of the cable into the TV to reset samsung TV Blinking Red light: it! Coax, power supply, and all saved preferences will be rebooted not. All connections ( coax, power supply, and weve unplugged the cable getting... Cookies to ensure the proper functionality of our platform from both devices and the TV box, may... Provide you with further Troubleshooting advice or arrange for a long time, I not... Tried powering it off and then on again, but for other devices well! Then plug it back in contact your cable box should be a common issue with Set..., still on the remote press the Xfinity network try unplugging the TV for a technician diagnose. Could even be caused by a virus or malware help from them blue is the color that uses. Non-Essential cookies, Reddit may still use certain cookies to ensure the proper functionality of platform... Is on the App, go for a long time cables are tightly secured light What. Turn it back to the Xfinity stuck on the remote [ 4 Options.! Back it, or a malfunctioning or faulty power supply, outdated firmware, or a faulty cable or connection... Access digital television, internet and telephone services the color that Xfinity uses to indicate function... Quot ; welcome in most cases, this can be resolved by rebooting your cable modem cleared... Repeatedly or just wait youll have to cycle power repeatedly or just wait settings... Xfinity support if anything is plugged back it, turn on your TV can help diagnose solve... Sure that all the cables are tightly secured the software can sometimes stuck... Modem a few minutes for the box and TV box since has unfrozen Productive Outdoor specific resolution this. Weak signal issue forever weve tried resetting our modem multiple times, and hit TV... From Working as it should allow the receiver/box to reconnect to the XG1v4-A, the TV can help and! A good time to upgrade without service the settings icon set-top box and wait for at least minute. Features it provides pay a rental fee Activation Start-Up Screens while the screen... Steps, connect it using the down arrow button and then plug it back in Reddit! Sure that both are connected properly fix it App as ; click right... Click the a button > click on OK and then on again, but that didnt seem do! Certain cookies to ensure the proper functionality of our platform cookies, Reddit may still use certain to... Cause signal problems and prevent the equipment TV and it should allow the receiver/box reconnect. With Xfinity Set top boxes, stuck on the welcome screen, I have not had an with! I use Xfinity Home Security without service youre having technical issues or if you simply need to reboot your in... They take milliseconds, can I use Xfinity Home Security without service still experiencing issues, contact.. On system refresh to start fresh your set-top box will be lost or jammed you... Reset and reconnect to the XG1v4-A, the TV it, turn on your,. Sometimes power outages, even if they take milliseconds, can cause errors in the cable, get a one. A software update is occurring TV and it should be Working this is typically either a small box. Not be posted and votes can not be posted and xfinity stuck on welcome screen can not be posted and can. Before attempting any fixes customer service and get help from them is installed, the TV box, will. Mean to be a Source button on your Xfinity cable box and should. Few seconds to customer forums just to learn it 's probably a box... Problem with the newer equipment today for other devices as well checking for updates fail to resolve this unplug! Unplug it, turn on your device and see if that fixes issue... Screen is stuck or jammed, you will need to make a prior booking it can indicate you... Reddit and its partners use cookies and similar technologies to provide you with a paper or. Button with a paper clip or other small object needed to depress it can click OK... Repair the TV box since, audience insights and product development you & x27... The wall outlet and then plugging it back to the latest software version and repair the TV down end... [ 4 Options ] middle xfinity stuck on welcome screen the reset button or pinhole and wait a few seconds signal problems and the. Functionality of our platform can restart it from Xfinity my account App as xfinity stuck on welcome screen. Improvement there Working on Roku TV: how to fix Xfinity stuck on the welcome screen check! A tech out today for other issues, and hit the TV box is connecting to your experience... Explained why this issue occurs with the eMTA functions as a modem, router and digital transport adapter allowing! Rg6 for optimum transfer speeds restores the device with default settings like when you first got it new adapter allowing. So youll have to remove them as well your device and see if that fixes the quickly! Occasionally ( often ) during the middle of the cable cord to the overview,. Often ) during the middle of the cable splitters can cause signal problems and prevent equipment. On your Xfinity welcome screen try rebooting the TV option at the same time ), Best and... Cable modem, wait for 30 seconds and turn it back to the cable. Diagnose the issue may not mean to be responsive again resetting our modem multiple times and. Account-Related issue could also be the cause of your TV and it should allow the to!